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- Tasks: Provide 2nd line IT support, troubleshoot issues, and resolve problems across various tech environments.
- Company: Join a well-established IT Managed Services business with 20 years of experience.
- Benefits: Enjoy a competitive salary, 22 days holiday, hybrid work, and career development opportunities.
- Why this job: Make a real difference in IT support while working with cutting-edge technologies.
- Qualifications: Experience in IT support and relevant certifications preferred.
- Other info: Dynamic work environment with excellent growth potential and a day off on your birthday.
IT Support Engineer
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Derby (Hybrid)
Permanent
£28,000 – £32,000 (DOE)
IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 2nd line level including problem diagnosis, trouble-shooting and fixes.
A chance to join an established IT Managed Services business with a proven track record spanning 20 years. Start ASAP during Autumn 2025.
Hybrid Remote: working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).
Benefits: £28k-32k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid (1 day/week WFH) + Pension + Health Care + Training & Career Development + More.
Key skills, experience + tasks will include:
IT support experience to 2nd line level including IT trouble-shooting, diagnosis + resolution.
Providing IT support across a range of customer IT environments including: Servers, Networks, IT Infrastructure, Desktops, Telephony, Applications, Software, Hardware, and IT Cyber Security.
Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
Supporting the delivery of IT projects including upgrades, migrations + implementations.
A formal IT qualification is preferred: MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, CompTIA, Cyber Essentials (or similar).
Experience of working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
Full UK Driving Licence preferred
IT Support Engineer employer: Syntax Consultancy Ltd
Contact Detail:
Syntax Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled IT issues in the past. Real-life stories make you memorable!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your 2nd line support experience and any relevant qualifications like MCP or CCNA. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills: Don’t forget to showcase your soft skills! Communication and problem-solving are key in IT support. Share examples of how you've effectively communicated with customers or resolved tricky issues in the past.
Be Specific About Your Experience: When detailing your experience, be specific about the technologies you've worked with. Mention your familiarity with Windows Server, Office 365, or any other relevant tools. This helps us see exactly what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Syntax Consultancy Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 2nd line support. Familiarise yourself with the key technologies mentioned in the job description, like Windows Server, Office 365, and firewalls. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your troubleshooting abilities and how you handle pressure.
✨Highlight Your Soft Skills
IT support isn't just about tech; it's also about communication and teamwork. Be ready to talk about how you've worked with customers or colleagues to resolve issues. Emphasising your interpersonal skills can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared about the company culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
