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- Tasks: Lead the IT Support Desk team, managing daily operations and resolving IT incidents.
- Company: Join a dynamic team in North Yorkshire focused on delivering top-notch IT support.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, life insurance, and more perks.
- Why this job: Be part of a hands-on role that enhances customer satisfaction and team collaboration.
- Qualifications: Experience in IT support and team management is essential for this leadership position.
- Other info: Position starts ideally in Spring 2025; perfect for those looking to grow in IT.
IT Support Desk Team Leader needed for a permanent opportunity based near York (N Yorkshire). Start ideally in Spring 2025.
Managing the day-to-day activities of the IT Service Desk team which supports end user IT service requests and incident management. A ‘hands-on’ IT Support Desk Team Leader / Service Desk Manager needed to deliver excellent IT end-user experience and customer satisfaction.
- Ensuring the team focus on the top priorities and deliver to agreed SLAs / service levels.
- Coordinating / prioritising key activities and tasks for the IT Service Support operations team.
- Acting as the main point of contact for customers with IT incidents and service requests.
- Resolving IT incidents to agreed SLAs, IT service levels and metrics including: resolution rates, response times and customer satisfaction.
- Managing 3rd party suppliers + escalating serious or recurring IT service issues to the management team.
- Maintaining a team shift rota to support the business inside/outside of agreed hours.
Salary/Benefits include: £30-£39k Salary (DOE) + 25 days holiday (plus BHs) + Pension + Life Insurance + More
IT Support Desk Team Leader (Yorkshire) employer: Syntax Consultancy Ltd
Contact Detail:
Syntax Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Desk Team Leader (Yorkshire)
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being well-versed in these platforms will not only help you understand the role better but also demonstrate your readiness to lead a team effectively.
✨Tip Number 2
Brush up on your leadership skills, especially in managing teams in a fast-paced environment. Consider examples from your past experiences where you've successfully led a team or resolved conflicts, as these will be valuable during discussions.
✨Tip Number 3
Network with professionals in the IT support field, particularly those who have experience in team leadership. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to incident management and customer satisfaction. Having clear strategies and examples ready will show that you're proactive and capable of meeting the demands of the position.
We think you need these skills to ace IT Support Desk Team Leader (Yorkshire)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the IT Support Desk Team Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in IT support, team management, and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet SLAs and improve customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully managed IT teams or resolved incidents in previous positions, showcasing your hands-on leadership style.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Syntax Consultancy Ltd
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Be prepared to discuss your experience in managing teams, resolving conflicts, and motivating staff. Share specific examples of how you've successfully led a team in the past.
✨Understand IT Service Management
Familiarise yourself with IT service management principles and frameworks, such as ITIL. Be ready to explain how you would apply these principles to improve service delivery and customer satisfaction in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common IT incidents and how you would handle them, including prioritising tasks and managing customer expectations.
✨Know the Company and Its Culture
Research the company and its values before the interview. Understanding their culture will help you tailor your responses and show that you're a good fit for the team. Mention any relevant experiences that align with their mission.
