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- Tasks: Provide IT support to clients, manage helpdesk actions, and visit customer sites.
- Company: Join a well-established IT Managed Services business with over 20 years of experience.
- Benefits: Enjoy a competitive salary, pension, healthcare, 28 days holiday, and support for IT accreditations.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact on customer satisfaction.
- Qualifications: Full UK Driving Licence preferred; experience with Windows Server, Active Directory, and strong customer service skills required.
- Other info: Ideal start date is November/December 2024.
The predicted salary is between 22000 - 28000 £ per year.
IT Service Desk Engineer needed for a permanent role in Derby, providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Full UK Driving Licence and own vehicle preferred. Start ideally November/December 2024.
Key Responsibilities:
- Providing day-to-day IT support to 1st/2nd line level for a diverse range of external customers.
- Ensuring all actions are logged and managed via the IT helpdesk and visiting customer sites to complete IT service requests.
- System monitoring, error logging, fault-tracking, and IT incident management to ensure maximum service availability.
- IT asset tracking, service provisioning, and managing IT accounts for new starters/leavers.
Technical Environment: Windows Server, Active Directory (AD), DNS/DHCP, Group Policies, Office 365, basic Networking.
Soft skills: problem solving, attention to detail, logical, proactive, prioritisation, and strong customer service skills.
Benefits: £22-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
IT Service Desk Engineer employer: Syntax Consultancy Ltd
Contact Detail:
Syntax Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong interpersonal abilities. Consider preparing examples from your past experiences where you successfully resolved customer issues or provided exceptional support.
✨Tip Number 3
Since the role involves visiting customer sites, ensure you have a valid UK driving licence and access to a vehicle. Highlighting your readiness to travel can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the IT support field, especially those who work in managed services. Engaging with them on platforms like LinkedIn can provide insights into the company culture and potentially lead to referrals.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Include specific technologies you've worked with, such as Windows Server, Active Directory, and Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and attention to detail. Mention your customer service experience and how it aligns with the role's requirements.
Highlight Relevant Skills: In your application, emphasise both your technical skills (like DNS/DHCP and basic networking) and soft skills (such as prioritisation and proactivity) that are crucial for the IT Service Desk Engineer position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Syntax Consultancy Ltd
✨Know Your Technical Stuff
Make sure you're well-versed in the technical environment mentioned in the job description. Brush up on Windows Server, Active Directory, DNS/DHCP, and Office 365. Being able to discuss these topics confidently will show that you're ready for the role.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your logical thinking and proactive approach to problem-solving.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with clients, be ready to discuss your experience in customer service. Share specific instances where you went above and beyond to help a customer, showcasing your attention to detail and prioritisation skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. Inquire about their IT support processes or how they handle incident management. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
