At a Glance
- Tasks: Provide 1st line IT support, troubleshoot issues, and manage IT incidents.
- Company: Join a well-established IT Managed Services business with over 20 years of experience.
- Benefits: Enjoy a competitive salary, hybrid working, 22 days holiday, and career development opportunities.
- Other info: Dynamic work environment with excellent growth potential and a supportive team.
- Why this job: Kickstart your IT career while making a real difference in tech support.
- Qualifications: Experience in IT support and familiarity with various technologies is a plus.
1st Line IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting and fixes. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September/October 2026.
Hybrid Working – working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).
Benefits include:
- £27-30k Salary (DOE)
- 22 Days Holiday (plus BHs)
- Day off on your Birthday
- Hybrid Working
- Pension
- Health Care
- Training & Career Development
Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets and escalating complex IT incidents.
Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
Key supported technologies include: Windows Server, Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system and writing clear IT documentation.
Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations and printer deployments.
Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
Full UK Driving Licence preferred.
1st Line IT Support Engineer in Derby employer: Syntax Consultancy Ltd
Syntax Consultancy Ltd is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a focus on large-scale Government projects, employees benefit from a hybrid working model that promotes work-life balance, alongside competitive pay rates and opportunities for professional growth in the thriving East Midlands tech scene.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer in Derby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Syntax Consultancy Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Syntax Consultancy Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Syntax Consultancy Ltd!
✨Direct Apply to Syntax Consultancy Ltd
Let's not forget to apply directly through the Syntax Consultancy Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer in Derby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Syntax Consultancy Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Syntax Consultancy Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Syntax Consultancy Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
