At a Glance
- Tasks: Provide 1st line IT support, troubleshoot issues, and manage IT incidents.
- Company: Join a well-established IT Managed Services business with over 20 years of experience.
- Benefits: Enjoy a competitive salary, hybrid working, 22 days holiday, and career development opportunities.
- Other info: Dynamic work environment with excellent growth potential and training.
- Why this job: Kickstart your IT career while making a real difference in tech support.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
1st Line IT Support Engineer
Derby (Hybrid)
Permanent
£27,000 - £30,000 (DOE)
1st Line IT Support Engineer needed for a permanent position based in Derby (Hybrid). Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally September/October 2026.
Hybrid Working working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).
Benefits include: £27-30k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career Development:
- Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.
- Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
- Key supported technologies include: Windows Server (Apply online only), Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
- Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.
- Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.
- Advantageous Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
- IT qualifications advantageous: Comp TIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
- Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
- Full UK Driving Licence preferred.
- #J-18808-Ljbffr
1st Line IT Support Engineer employer: Syntax Consultancy Ltd
Syntax Consultancy Ltd is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a focus on large-scale Government projects, employees benefit from a hybrid working model that promotes work-life balance, alongside competitive pay rates and opportunities for professional growth in the thriving East Midlands tech scene.
