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- Tasks: Lead service design and transition activities for large-scale network solutions.
- Company: Global IT Consultancy with a focus on innovative telecom projects.
- Benefits: Competitive daily rate, hybrid working, and dynamic team environment.
- Other info: Active SC Security Clearance required; start ASAP in May 2026.
- Why this job: Make a real impact in transforming service models for major telecom clients.
- Qualifications: Experience in service design, ITIL frameworks, and strong stakeholder management skills.
Requirements
- Proven experience in Service Design / Service Transition roles
- Strong understanding of ITIL / ITSM frameworks
- Experience delivering service readiness in large transformation programmes
- Ability to create governance artefacts: SHLD (Service High-Level Design), RACI, RTM (Requirements Traceability Matrix)
- Experience with business change, training, and adoption
- Strong stakeholder management
- Background in telecoms or large-scale enterprise environments preferred
- Active SC Security Clearance is essential for this contract
- Desirable: Experience with tools such as ServiceNow
- Desirable: Exposure to Network / Infrastructure services
- Desirable: Experience working with suppliers and third-party vendors
Responsibilities
- Lead and coordinate the Design, Governance, Business Change, and transition activities required to establish a compliant Service Model
- Work with Service High-Level Design (SHLD), RACI model, Requirements Traceability Matrix (RTM) & Business Change
- Create process flow diagrams and processes for each of the ITSM processes (e.g. incident and change management)
- Collaborate with stakeholders to ensure alignment with contractual obligations and customer approval
We are a global IT Consultancy seeking a Service Designer / Transition Lead for a 3-month contract located in London with hybrid working arrangements. This role offers a competitive daily rate of £425-£450 (Outside IR35) and requires active SC Security Clearance. Join our dynamic team as we work on large-scale network solutions projects for a prominent Telecoms end client. We look forward to having you onboard, starting ASAP in May 2026, as we drive transformation and ensure service readiness.
Service Designer, Transition Lead employer: Syntax Consultancy Limited
Contact Detail:
Syntax Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer, Transition Lead
✨Tip Number 1
Network, network, network! Reach out to your connections in the telecoms and IT consultancy space. Let them know you're on the lookout for a Service Designer or Transition Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Get your hands dirty with some practical examples of your work. Prepare a portfolio showcasing your experience in service design and transition. Highlight those governance artefacts like SHLD and RACI models you've created. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team. Plus, we love seeing candidates who take that extra step!
✨Tip Number 4
Prepare for interviews by brushing up on your stakeholder management skills. Be ready to discuss how you've navigated complex relationships in past projects. We want to hear about your experiences in large transformation programmes and how you ensured service readiness!
We think you need these skills to ace Service Designer, Transition Lead
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your proven experience in Service Design and Transition roles. We want to see how you've tackled similar challenges before, so don’t hold back on those success stories!
Get Familiar with ITIL/ITSM: Since a strong understanding of ITIL and ITSM frameworks is a must-have, be sure to mention any relevant certifications or experiences. We love seeing candidates who can speak our language when it comes to service management.
Governance Artefacts are Key: Don’t forget to showcase your ability to create governance artefacts like SHLD, RACI, and RTM. If you’ve got examples of these from past projects, include them to make your application stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Syntax Consultancy Limited
✨Know Your Service Design Inside Out
Make sure you brush up on your Service Design and Transition knowledge. Be ready to discuss your previous experiences in detail, especially how you've applied ITIL/ITSM frameworks in large transformation programmes. Prepare examples that showcase your ability to create governance artefacts like SHLD, RACI, and RTM.
✨Stakeholder Management is Key
Since strong stakeholder management is crucial for this role, think about times when you've successfully collaborated with various stakeholders. Be prepared to share specific instances where you navigated challenges or aligned differing interests to achieve a common goal.
✨Showcase Your Business Change Experience
Highlight your experience with business change, training, and adoption. Think of concrete examples where you led initiatives that resulted in successful transitions. This will demonstrate your capability to manage the human side of service design.
✨Familiarise Yourself with Tools and Technologies
If you have experience with tools like ServiceNow or exposure to Network/Infrastructure services, make sure to mention it. Even if it's not a must-have, showing familiarity with these tools can set you apart from other candidates and show your readiness to hit the ground running.