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- Tasks: Provide remote IT support and troubleshoot hardware issues for customers.
- Company: Established IT solutions business in Derby with a focus on growth.
- Benefits: 25 days holiday, birthday off, pension, healthcare, and out-of-hours bonus.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Great opportunity for career advancement in a supportive environment.
The predicted salary is between 23000 - 30000 £ per year.
IT Helpdesk Technician needed for an established and expanding IT solutions business based in Derby. This is a permanent, full-time position working on site from the company's head office in Derby. Start ASAP ideally in March/April 2026.
Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing and supporting IT equipment and hardware.
Key skills, experience and duties will include:
- Providing remote IT Helpdesk Support to customers by phone, email and chat.
- Hardware diagnostics, repairing returned hardware, testing and configuring bespoke software solutions.
- Liaising with suppliers to manage stock, managing shipping, dispatch and logistics.
- Working knowledge of Windows and Android operating systems, MS Office and CRM systems preferred.
- Experience of EPOS systems and related hardware is advantageous but not essential.
Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative.
Out of Hours support on a team rota basis (typically 1 week in 5).
Benefits include: 25 days holiday (plus bank holidays) and a day off on your birthday, pension, life insurance, health care, out of hours bonus, and more!
IT Helpdesk Technician in Nottingham employer: Syntax Consultancy Limited
Contact Detail:
Syntax Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common IT support scenarios and how you'd handle them. This will show you're not just book-smart but also ready to tackle real-world problems.
✨Tip Number 3
Show off your soft skills! When chatting with potential employers, highlight your communication and organisational skills. They want to know you can work well with customers and the team, so share examples of how you've done this before.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team, which always scores points with hiring managers.
We think you need these skills to ace IT Helpdesk Technician in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your hardware repair and software configuration expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Derby. Share your passion for IT and how your soft skills like communication and organisation will help us deliver top-notch support.
Show Off Your Technical Skills: In your application, mention your familiarity with Windows, Android, and any CRM systems you've used. If you’ve got experience with EPOS systems, definitely include that too! We love seeing candidates who are tech-savvy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Syntax Consultancy Limited
✨Know Your Tech
Brush up on your knowledge of Windows and Android operating systems, as well as MS Office and CRM systems. Be ready to discuss your experience with hardware diagnostics and IT support, as this will show you’re prepared for the role.
✨Show Off Your Soft Skills
Highlight your logical thinking, attention to detail, and organisational skills during the interview. Prepare examples that demonstrate your work ethic and ability to communicate effectively, especially in a collaborative environment.
✨Prepare for Scenarios
Think about common IT Helpdesk scenarios you might face, such as troubleshooting hardware issues or managing stock with suppliers. Practising how you would handle these situations can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT processes, team dynamics, or out-of-hours support expectations. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.