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- Tasks: Manage IT service requests and resolve incidents while supporting projects.
- Company: Join a growing business with a strong industry reputation in Derbyshire.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, and health perks.
- Why this job: Great opportunity to advance your IT career and lead a team in a supportive environment.
- Qualifications: Experience in IT support and a full UK driving licence preferred.
- Other info: Ideal start date is April/May 2025; perfect for tech enthusiasts ready to grow.
The predicted salary is between 20000 - 30000 £ per year.
IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby). A superb opportunity for an IT Technician looking to progress their IT career and take a step up into an IT Team Leader role. A chance to join an established and growing business with a proven track record in their industry. Start ideally in April/May 2025.
Key experience + responsibilities will include:
- Managing IT service requests from end-users + resolving IT incidents to 1st/2nd line level.
- Escalating more complex issues to 2nd/3rd Line IT Support teams, and external 3rd party providers.
- Setting up end-user hardware using imaging and automated Device Management systems.
- Using IT Service Desk logging systems + Remote Support Tools.
- Supporting IT projects including software / hardware upgrades + rollouts.
Full UK Driving Licence and own vehicle preferred. Any experience of leading / managing a small IT Support team would be an advantage.
Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
Benefits: Salary to £25k-£30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More.
IT Support Technician (Derbyshire) in Belper employer: Syntax Consultancy Limited
Contact Detail:
Syntax Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Derbyshire) in Belper
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and networking protocols. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT support role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences in managing IT service requests. Be ready to share specific examples of how you've resolved issues in the past, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
If you have any experience leading a small team, be sure to highlight that during your discussions. Even if it's informal leadership, showcasing your ability to guide others can be a significant advantage for this role.
We think you need these skills to ace IT Support Technician (Derbyshire) in Belper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st/2nd line support and any leadership roles. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to progress into a team leader role. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Technical Skills: Clearly outline your technical skills related to Office 365, Windows, Active Directory, and networking. Provide examples of how you've used these skills in previous roles to resolve issues or support projects.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Syntax Consultancy Limited
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of Office 365, Windows, Active Directory, and networking. Be prepared to discuss specific experiences where you resolved IT incidents or managed service requests, as this will demonstrate your hands-on expertise.
✨Demonstrate Leadership Potential
Since the role has a pathway to an IT Team Leader position, highlight any previous experience you have in leading or managing a small team. Share examples of how you motivated your team or handled conflicts to show that you're ready for more responsibility.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to escalate issues or manage multiple service requests simultaneously. Practising these responses can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company's IT projects or team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your career goals.
