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- Tasks: Manage IT service requests and resolve incidents at 1st/2nd line level.
- Company: Join a growing business with a strong industry reputation in Derbyshire.
- Benefits: Enjoy a salary up to £30k, 25 days holiday, and comprehensive health benefits.
- Why this job: Great opportunity for career progression into a Team Leader role while working on exciting IT projects.
- Qualifications: Full UK Driving Licence preferred; experience in IT support and team management is a plus.
- Other info: Start date is Summer 2025; work with modern tech like Office 365 and mobile devices.
IT Support Technician
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Derbyshire
Permanent
to £28,000 (DOE)
IT Support Technician needed for a permanent position based in Derbyshire around 10 miles north of Derby on the A38 Corridor.
A chance to join an established and growing business with a proven track record in their industry. Start asap during Autumn 2025.
Benefits: Salary to £28k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA…
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IT Support Technician employer: Syntax Consultancy Limited
Contact Detail:
Syntax Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Active Directory, and networking protocols. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT incidents in the past. Be ready to explain your thought process and the steps you took to reach a solution, as this is crucial for an IT Support Technician.
✨Tip Number 3
If you have any experience leading or managing a small IT support team, be sure to highlight this in conversations. Even if it's informal leadership, discussing how you motivated or guided peers can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews and show that you're genuinely interested in joining their team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st and 2nd line support. Include specific examples of how you've managed IT service requests and resolved incidents.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your desire to progress into a team leader role. Mention any experience you have with Office 365, Active Directory, and other technologies listed in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and technical proficiency. Mention any experience with remote support tools and IT service desk systems, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in IT support.
How to prepare for a job interview at Syntax Consultancy Limited
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of Office 365, Windows, Active Directory, and networking basics. Be prepared to discuss specific experiences where you resolved IT incidents or managed service requests, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share examples of how you've tackled complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to escalate when necessary.
✨Familiarise Yourself with the Company
Research the company’s background, their IT infrastructure, and any recent projects they’ve undertaken. This will not only show your interest in the role but also help you tailor your responses to align with their goals and values.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the team dynamics, potential career progression, and the tools they use. This shows that you are proactive and genuinely interested in how you can contribute to their success.
