IT Support Desk Engineer in Derby

IT Support Desk Engineer in Derby

Derby Full-Time 22400 - 33600 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide remote IT support and manage service requests for clients across the Midlands.
  • Company: Join a well-established IT Managed Services business with over 20 years of experience.
  • Benefits: Enjoy a salary up to £28k, pension, healthcare, and 28 days holiday.
  • Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in IT support.
  • Qualifications: Full UK Driving Licence preferred; experience with Windows Server, Active Directory, and customer service skills required.
  • Other info: Start ASAP in Summer 2025 and gain support for IT accreditations.

The predicted salary is between 22400 - 33600 £ per year.

IT Support Desk Engineer
Derby
Permanent
to £28,000 (DOE)

IT Support Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred.

A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ASAP in Summer 2025.

Key skills, experience + tasks:

  • Providing remote IT support for a range of customers to 1st/2nd line level.
  • Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
  • System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
  • IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
  • Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
  • Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
  • Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.

IT Support Desk Engineer in Derby employer: Syntax Consultancy Limited

Join a well-established IT Managed Services business in Derby, where you will be part of a supportive and dynamic work culture that values employee growth and development. With competitive benefits including a salary up to £28,000, healthcare, and support for gaining IT accreditations, this role offers a meaningful opportunity to enhance your skills while providing essential IT support to clients across the Midlands.
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Contact Detail:

Syntax Consultancy Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land IT Support Desk Engineer in Derby

✨Tip Number 1

Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.

✨Tip Number 2

Prepare to discuss real-life scenarios where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and customer service experience.

✨Tip Number 3

Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.

✨Tip Number 4

Demonstrate your proactive nature by preparing questions for the interviewer that show your interest in the role and the company. Ask about their approach to IT support and how they handle challenging situations, which will reflect your enthusiasm for the position.

We think you need these skills to ace IT Support Desk Engineer in Derby

1st/2nd Line Support
Remote IT Support
Windows Server
Active Directory (AD)
DCHP
DNS
Group Policies
Office 365
Network Fundamentals
IT Incident Management
Problem-Solving Skills
Attention to Detail
Logical Thinking
Proactive Approach
Prioritisation Skills
Strong Customer Service Skills
IT Asset Tracking
Service Provisioning
Fault-Tracking

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st/2nd line support. Include specific examples of how you've used skills like problem-solving and customer service in previous roles.

Craft a Strong Cover Letter: Write a cover letter that addresses the key skills mentioned in the job description. Emphasise your experience with Windows Server, Active Directory, and other technical environments listed, and explain why you're a great fit for the role.

Showcase Soft Skills: In your application, don't forget to mention your soft skills such as attention to detail and prioritisation. Provide examples of situations where you've demonstrated these skills, especially in a customer service context.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an IT Support Desk Engineer.

How to prepare for a job interview at Syntax Consultancy Limited

✨Know Your Technical Stuff

Make sure you're well-versed in the key technical skills mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Brush up on your knowledge of DHCP, DNS, and basic networking concepts, as these will likely come up during the interview.

✨Demonstrate Problem-Solving Skills

Prepare to discuss specific examples where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical approach and attention to detail.

✨Showcase Customer Service Experience

Since this role involves direct interaction with clients, be ready to highlight your customer service skills. Share experiences where you went above and beyond to assist a client or resolve a problem, emphasising your proactive attitude.

✨Ask Insightful Questions

Prepare thoughtful questions about the company and the role. Inquire about their IT support processes, team dynamics, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.

IT Support Desk Engineer in Derby
Syntax Consultancy Limited
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