At a Glance
- Tasks: Provide Level 1 IT support and resolve technical queries for government projects.
- Company: Join a leading global IT transformation business with exciting projects.
- Benefits: Competitive daily rate, hybrid working, and a chance to enhance your skills.
- Other info: 5-month contract with opportunities for career growth and development.
- Why this job: Make a real difference in government IT while working in a dynamic environment.
- Qualifications: Must have SC Security Clearance and proven IT helpdesk experience.
The predicted salary is between 40000 - 45000 £ per year.
Leeds (Hybrid) 5 Month Contract £200-250/day (Inside IR35)
IT Service Desk Engineer needed with active SC Security Clearance. Start ASAP in June/July 2026. 5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds.
A chance to work with a leading global IT transformation business specialising in large-scale Government projects:
- Must have proven IT Application Helpdesk / Service Desk support experience.
- Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues.
- Diagnosing and resolving IT incidents within agreed SLAs and managing a range of IT incidents from members of the public, Reliant Parties and Government departments.
- Proven experience in an IT/Application Support helpdesk, providing direct user support.
- Strong fault-finding, trouble-shooting and 1st-time fix experience.
- Updating IT Support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history.
- ITIL experience preferred - ITIL V4 Certification or Training advantageous.
- Active SC Security Clearance is essential for this role.
IT Service Desk Engineer (SC Cleared) employer: Syntax Consultancy Limited
Join a leading global IT transformation business that values innovation and collaboration, offering a dynamic work culture in Leeds. With a hybrid working model, you can enjoy the flexibility of remote work while being part of a team dedicated to impactful government projects. We prioritise employee growth through continuous training and development opportunities, ensuring you thrive in your role as an IT Service Desk Engineer.
Contact Details:
Syntax Consultancy Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer (SC Cleared)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience with Service Desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle specific incidents and be ready to share your troubleshooting successes. We want to see that you can think on your feet!
✨Tip Number 3
Show off your SC Security Clearance! Make sure to highlight this in conversations and interviews, as it’s a key requirement for the role. It sets you apart from other candidates and shows you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so let’s get you that IT Service Desk Engineer role!
We think you need these skills to ace IT Service Desk Engineer (SC Cleared)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT Service Desk roles. We want to see how your skills match the job description, so don’t be shy about showcasing your Level 1 support experience and any ITIL knowledge you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your active SC Security Clearance and any specific projects or experiences that relate to the job. We love a personal touch!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences. Remember, we’re looking for someone who can diagnose and resolve issues efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Syntax Consultancy Limited
✨Know Your Stuff
Make sure you brush up on your IT Service Desk knowledge. Familiarise yourself with common IT issues and solutions, especially those related to Level 1 support. Being able to discuss specific incidents you've resolved in the past will show your practical experience.
✨Highlight Your SC Clearance
Since active SC Security Clearance is a must for this role, be ready to talk about your clearance status and any relevant experiences. This will demonstrate your eligibility and readiness to work on sensitive government projects.
✨Show Off Your ITIL Knowledge
If you have ITIL V4 Certification or training, make sure to mention it! Even if you don’t have the certification, understanding ITIL principles can set you apart. Be prepared to discuss how you’ve applied ITIL practices in your previous roles.
✨Prepare for Hybrid Working Questions
With the role being hybrid, think about how you manage your time and productivity when working from home versus in the office. Have examples ready that showcase your adaptability and how you maintain communication with your team in both settings.
