At a Glance
- Tasks: Provide 1st line IT support, troubleshoot issues, and manage IT incidents.
- Company: Join a well-established IT Managed Services business with over 20 years of experience.
- Benefits: Enjoy a competitive salary, hybrid working, 22 days holiday, and career development opportunities.
- Other info: Great opportunity for growth with training and a supportive team.
- Why this job: Kickstart your IT career in a dynamic environment while making a real impact.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
1st Line IT Support Engineer Derby (Hybrid) Permanent £27,000 - £30,000 (DOE) 1st Line IT Support Engineer needed for a permanent position based in
Derby
(Hybrid).
Providing IT support to 1st line level including problem diagnosis, trouble-shooting + fixes.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years.
Start ideally September/October 2026.
Hybrid Working - working from the Derby office 4 days/week, with the option to work 1 day/week from home (WFH).
Benefits include: £27-30k Salary (DOE) + 22 Days Holiday (plus BHs) + day off on your Birthday + Hybrid Working + Pension + Health Care + Training & Career
Development: Providing 1st line IT support to end users including: trouble-shooting, fixes, IT incident management, call logging, prioritisation, managing tickets + escalating complex IT incidents.
Providing IT support across a range of customer IT environments including: Desktop PCs, Servers, Networks, IT Infrastructure, Peripherals, Telephony, Applications, Software, Hardware, and IT Cyber Security.
Key supported technologies include: Windows Server 2012-2022, Office 365, Firewalls (Watchguard / Draytek), WDS, Intune, Entra.
Communicating with end users, working to agreed SLAs, updating the IT Helpdesk Ticketing system + writing clear IT documentation.
Assisting in the delivery of IT projects including: IT installations, rollouts, laptop upgrades, migrations + printer deployments.
Advantageous
Skills: VMware / Hyper-V, Hosted Telecoms (Mitel, 3CX, Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP.
IT qualifications advantageous: Comp TIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar).
Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous.
Full UK Driving Licence preferred.
TPBN1_UKTJ
1st Line IT Support Engineer in Derby employer: Syntax Consultancy Limited
At Syntax Consultancy Limited, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. With a focus on professional growth, we offer ample opportunities for skill development and career advancement, all while working on impactful government projects. Our hybrid working model provides the flexibility to balance work and personal life, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
Syntax Consultancy Limited Recruitment Team
