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- Tasks: Provide remote IT support and troubleshoot hardware issues for customers.
- Company: Established IT solutions business in Derby with a focus on growth.
- Benefits: 25 days holiday, birthday off, pension, life insurance, and health care.
- Why this job: Join a dynamic team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Out of hours support on a rota basis, with excellent career progression opportunities.
The predicted salary is between 23000 - 30000 £ per year.
IT Helpdesk Technician needed for an established and expanding IT solutions business based in Derby. This is a permanent, full-time position working on site from the company's head office in Derby. Start ASAP ideally in March/April 2026.
Prior experience of working in an IT Support, Helpdesk, or Service Desk role including repairing and supporting IT equipment and hardware.
Key skills, experience and duties will include:
- Providing remote IT Helpdesk Support to customers by phone, email and chat.
- Hardware diagnostics, repairing returned hardware, testing and configuring bespoke software solutions.
- Liaising with suppliers to manage stock, managing shipping, dispatch and logistics.
- Working knowledge of Windows and Android operating systems, MS Office and CRM systems preferred.
- Experience of EPOS systems and related hardware is advantageous but not essential.
Soft Skills: logical, work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative.
Out of Hours support on a team rota basis (typically 1 week in 5).
Benefits include: 25 days holiday (plus bank holidays) plus a day off on your birthday, pension, life insurance, health care, out of hours bonus, and more!
IT Helpdesk Technician in Chesterfield employer: Syntax Consultancy Limited
Contact Detail:
Syntax Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss hardware diagnostics and software solutions. We want you to shine when they ask about your experience with Windows and Android systems!
✨Tip Number 3
Show off your soft skills! During interviews, highlight your logical thinking, attention to detail, and communication abilities. These traits are just as important as your technical know-how, so let them know how you can be a great team player.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Helpdesk Technician in Chesterfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your hardware diagnostics and software configuration expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Derby. Share specific examples of your past experiences that relate to the role, and let your personality come through.
Show Off Your Soft Skills: We value soft skills just as much as technical know-how. In your application, highlight your logical thinking, attention to detail, and communication skills. These traits are essential for providing top-notch support to our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Syntax Consultancy Limited
✨Know Your Tech
Brush up on your knowledge of Windows and Android operating systems, as well as MS Office and CRM systems. Be ready to discuss any relevant experience you have with hardware diagnostics and IT support, as this will show your technical prowess.
✨Showcase Your Soft Skills
Highlight your logical thinking, attention to detail, and organisational skills during the interview. Prepare examples that demonstrate your work ethic and ability to communicate effectively, especially in a collaborative environment.
✨Prepare for Scenarios
Think about common IT Helpdesk scenarios you might face, such as troubleshooting hardware issues or managing stock with suppliers. Practising how you would handle these situations can help you articulate your problem-solving skills clearly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT processes, team dynamics, and out-of-hours support expectations. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.