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- Tasks: Provide 2nd line IT support and troubleshoot technical issues.
- Company: Join a well-established IT Services business in Norwich.
- Benefits: Enjoy a competitive salary and hybrid remote work options after probation.
- Why this job: Great opportunity to grow your IT skills in a supportive environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Position starts ASAP, ideally in Jan/Feb 2025.
The predicted salary is between 22400 - 28800 £ per year.
2nd Line IT Support Technician
Permanent
Norwich (Hybrid)
£28,000 – £36,000 (DOE)
2nd Line IT Support Technician needed for a permanent position based in Norwich (Hybrid). Start ASAP ideally Jan/Feb 2025.
A chance to join an established IT Services business with ‘hybrid remote’ working available following successful completion of your probation period.
Benefits: £28-36k Base (DOE) + Hybrid Remote (2 day…
2nd Line IT Support Technician (Norwich) employer: Syntax Consultancy Limited
Contact Detail:
Syntax Consultancy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician (Norwich)
✨Tip Number 1
Familiarize yourself with common IT support tools and software that are frequently used in 2nd line support roles. This knowledge will not only help you during the interview but also demonstrate your proactive approach to the position.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for issues related to networking, hardware, and software. Being able to discuss specific scenarios where you've successfully resolved technical problems can set you apart from other candidates.
✨Tip Number 3
Research the company’s culture and values. Understanding what they prioritize can help you tailor your responses during the interview and show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your experience with hybrid working environments. Since this role offers hybrid remote work, sharing how you've successfully managed your time and productivity in similar setups can be a great advantage.
We think you need these skills to ace 2nd Line IT Support Technician (Norwich)
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of a 2nd Line IT Support Technician. Tailor your application to highlight relevant experience and skills that match the job description.
Highlight Technical Skills: Emphasize your technical skills in your CV and cover letter. Mention specific technologies, tools, or systems you have experience with that are relevant to the role.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully resolved IT issues or provided exceptional support.
Professional Presentation: Ensure your CV and cover letter are professionally formatted and free of errors. A clean, well-organized application reflects your attention to detail and professionalism.
How to prepare for a job interview at Syntax Consultancy Limited
✨Understand the Role
Make sure you have a clear understanding of what a 2nd Line IT Support Technician does. Familiarize yourself with common issues they handle and the tools they use. This will help you answer questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Highlight your thought process and how you approached the problem, as this demonstrates your analytical skills.
✨Familiarize Yourself with Hybrid Work
Since the position offers hybrid remote working, be ready to discuss your experience with remote collaboration tools and how you manage your time effectively in a hybrid environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
