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- Tasks: Lead customer success initiatives and enhance Kratix adoption through collaboration.
- Company: Forward-thinking tech company in Greater London with a focus on innovation.
- Benefits: Enjoy a hybrid work model, work-life balance, and a supportive team environment.
- Why this job: Make a real impact by bridging Sales and Product while engaging with customers.
- Qualifications: Experience in facilitating workshops and knowledge of Agile and Lean principles.
- Other info: Join a close-knit team that values curiosity and craftsmanship.
The predicted salary is between 43200 - 72000 £ per year.
A forward-thinking tech company in Greater London seeks a collaborative leader to scale its Customer Success organization. In this pivotal role, you will engage customers, bridge Sales and Product, and ensure effective Kratix adoption.
Ideal candidates will have:
- Experience facilitating workshops
- Knowledge of Agile and Lean principles
- Strong communication skills
Join a close-knit team that values curiosity and craftsmanship while supporting work-life balance in a hybrid work model.
Platform Success Lead - Remote/Hybrid in London employer: Syntasso
Contact Detail:
Syntasso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Success Lead - Remote/Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to Customer Success and Agile principles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your workshop facilitation skills during interviews. Share specific examples of how you've engaged teams or customers in the past. This will highlight your collaborative spirit and leadership potential.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Platform Success Lead - Remote/Hybrid in London
Some tips for your application 🫡
Show Your Collaborative Spirit: In your application, highlight your experience working in teams and how you’ve successfully engaged with customers. We want to see that you can bridge gaps between Sales and Product, so share specific examples of how you've done this in the past.
Demonstrate Your Knowledge of Agile and Lean: Make sure to mention any relevant experience you have with Agile and Lean principles. We’re looking for someone who can facilitate workshops effectively, so if you’ve led any sessions or initiatives, let us know!
Communicate Clearly and Confidently: Strong communication skills are key for this role. When writing your application, be clear and concise. Use language that reflects your personality while still being professional – we want to get a sense of who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our close-knit team!
How to prepare for a job interview at Syntasso
✨Know Your Stuff
Make sure you understand the company's products and how they relate to customer success. Familiarise yourself with Kratix and be ready to discuss how you can drive its adoption. This shows your genuine interest and helps you connect your experience with their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or facilitated workshops in the past. Highlight your experience with Agile and Lean principles, as this will demonstrate your ability to bridge Sales and Product effectively.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your delivery and ensure you can convey your ideas confidently.
✨Embrace Curiosity
The company values curiosity, so come prepared with questions that show your eagerness to learn and grow. Ask about their approach to customer success and how they foster a collaborative environment. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
