Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help engineers build secure platforms and drive customer success with innovative solutions.
- Company: Join Syntasso, a collaborative tech company shaping the future of platform engineering.
- Benefits: Enjoy a balanced 35-hour week, hybrid work, and generous annual leave.
- Other info: Research Fridays for personal growth and a supportive work culture.
- Why this job: Make a real impact in a close-knit team while learning from industry leaders.
- Qualifications: Experience in Agile environments and strong facilitation skills are essential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Imagine helping thousands of engineers build and run platforms that deliver securely and quickly, helping their teams ship real value. At Syntasso, you’ll be part of a small, expert team driving a global shift in how platform engineering is done. Your ideas will directly influence Kratix, our open‑source framework, and our commercial product, Syntasso Kratix Enterprise. By joining us, you won’t just build technology—you’ll help define the standards of a new discipline. You’ll grow your technical depth, collaborate with leaders in the community, and see your contributions adopted by teams across industries.
About the role
We’re looking for a collaborative, hands‑on leader to partner with our Chief Operating Officer in scaling Syntasso’s Customer Success organisation. This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer‑success framework.
Responsibilities
- Facilitate distributed collaboration by running remote workshops, retrospectives, and technical sessions that keep teams aligned and focused on outcomes.
- Lead and facilitate Proof of Value (PoV) engagements, guiding teams through structured discovery, learning, and decision‑making while modelling Agile and XP practices that improve how platforms are designed and delivered.
- Guide customers through their Kratix journey, helping them build better, faster, safer platforms using modern Lean and Agile approaches.
- Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models informed by Lean systems of work such as Kanban and the Toyota Production System.
- Bridge Sales, Product, and Support, ensuring customer insights and feedback continuously shape both our product and our culture.
About You
- Skilled in facilitating remote and in‑person sessions from discovery workshops and retrospectives to complex technical or product decisions.
- Comfortable leading client engagements, guiding delivery teams, and mentoring engineers or product managers.
- Experienced in Agile and Lean environments, with hands‑on familiarity with XP, Kanban, and Toyota Production principles.
- Strong at defining and prioritising product features, balancing business value, user needs, and technical context.
- A confident communicator and coach, able to teach others and nurture high‑performing, collaborative teams.
- Deep understanding of Lean Startup principles and how to apply validated learning in delivery teams.
What It’s Like to Work at Syntasso
Working at Syntasso means joining a close‑knit, highly collaborative team that loves to learn together. We value curiosity, openness, and craftsmanship — and we give each other the space to explore new ideas while always keeping our users in mind. You’ll find us pairing on problems, running regular learning sessions, and sharing ideas that often spark new improvements for Kratix or contributions back to the open‑source ecosystem we care about so deeply. You’ll also be learning from experienced leaders who’ve built and scaled successful platform engineering businesses before. Our leadership team—including the founders of Kratix, and former senior leaders from organisations such as VMware and Pivotal—are deeply involved in day‑to‑day engineering and community work. They’re hands‑on mentors who believe in empowering every team member to make an impact. We’re also human. We look out for one another, we respect each other’s time, and we believe balance and wellbeing are part of doing great work. Our 35‑hour week and hybrid model mean you can collaborate closely while still having space for deep focus and life outside of work.
Company Benefits
- A balanced 35‑hour week, giving you time to focus deeply, recharge properly, and work sustainably.
- Hybrid collaboration: work remotely most of the time, with regular visits to our London Bridge office in the Leathermarket for hands‑on teamwork and community.
- Research Fridays: every other Friday is dedicated to learning, experimentation, and open exploration — time to make Syntasso stronger tomorrow than it is today.
- 25 days of annual leave, plus UK public holidays. Additionally, you’ll earn one extra day of holiday for each year worked, up to a maximum of 30 days.
- Private medical insurance.
- Cycle to work.
- Salary sacrifice childcare.
- All employees are eligible for our EMI‑backed options scheme, with ranges benchmarked against industry standards and reviewed based on performance and impact.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service and Business Development
Industries: Software Development
Customer Success Manager in England employer: Syntasso
Contact Detail:
Syntasso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Syntasso on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that make all the difference.
✨Tip Number 2
Prepare for the interview by practising your facilitation skills. Since the role involves running workshops and guiding teams, think of examples from your past where you've successfully led similar sessions. Show us how you can engage and inspire others!
✨Tip Number 3
Familiarise yourself with Kratix and its principles. Dive into the open-source framework and understand how it works. This will not only impress us but also help you articulate how you can contribute to evolving the Customer Success function at Syntasso.
✨Tip Number 4
Don’t forget to showcase your Agile and Lean experience during the interview. We want to see how you’ve applied these methodologies in real-world scenarios. Bring your A-game and demonstrate how you can bridge Sales, Product, and Support effectively!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with Agile and Lean methodologies, as well as any relevant technical skills that align with Syntasso's mission.
Showcase Your Communication Skills: As a Customer Success Manager, you'll need to communicate effectively with various teams. Use your application to demonstrate your ability to convey complex ideas clearly and how you've successfully led client engagements in the past.
Emphasise Collaboration Experience: Syntasso values teamwork, so be sure to mention any experiences where you've facilitated remote workshops or collaborated with cross-functional teams. This will show us that you can thrive in our close-knit environment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Syntasso
✨Know Your Customer Success Frameworks
Familiarise yourself with various customer success frameworks, especially those related to Agile and Lean methodologies. Be ready to discuss how you would apply these principles in real-world scenarios, particularly in guiding customers through their Kratix journey.
✨Showcase Your Facilitation Skills
Prepare examples of how you've successfully facilitated remote workshops or technical sessions in the past. Highlight your ability to keep teams aligned and focused on outcomes, as this is crucial for the role at Syntasso.
✨Demonstrate Collaborative Leadership
Think of instances where you've led client engagements or mentored teams. Be prepared to share how you foster collaboration between Sales, Product, and Engineering, ensuring that customer insights shape the product and culture.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. As a Customer Success Manager, you'll need to communicate effectively with both technical and non-technical stakeholders, so be ready to demonstrate your coaching abilities and how you nurture high-performing teams.