Transition Coordinator

Want to be at the forefront of enabling growth within Europe’s leading provider of laboratory diagnostic services at SYNLAB UK&I? The Transition Team plays a key role in ensuring SYNLAB UK&I realises its growth objectives whilst supporting the laboratories and departments that make it a reality.

They support the Business Development Managers in managing an opportunity from the early stages right through to implementation. This involves mapping tests, creating transition plans, setting up new courier routes, implementing external IT connections and creating bespoke service wrappers e.g. request cards, user guides etc. The Transition team partakes in customer visits scoping a customer’s requirements to support with the implementation plan.

Once the opportunity has been successfully onboarded, post implementation, the Transition Team will work closely with the Customer Service department to support early contract teething issues and ensure they are dealt with promptly and effectively, with lessons learnt captured across SYNLAB UK&I and the quality of service improved for all customers.

Business Development team plays a big part in ensuring the organisation is growing and is consistently building the reputation of the organisation.

The Transition Coordinator will be working alongside 2 other coordinators and the Business Development Managers across SYNLAB UK&I to ensure there is a smooth transition of onboarding new customers pre and post sales.

The key responsibility is to map customer tests to SYNLAB test codes and to establish costs within the process for the Business Development Managers to develop the bid for the customer. This role also supports the Transition Manager in the implementation phase and to support the customer during post sale transition in troubleshooting and resolving issues arising.

As the post will be field based, the successful candidate will be expected to work independently and have highly developed organisational skills to manage own workload remotely. Strong presentation skills are required as the candidate will be expected to work with the team to present new deals internally to the operational teams and gather any necessary information required to onboard new business. The details, accuracy and quality of information shared with the operational team will need to be well presented, therefore high attention to detail is also required.

You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

For further details / informal visits contact: Name: Dhara Patel Job title: Transition Manager Email address: Dhara.patel@synnovis.co.uk

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Medical Practices