Team Manager in London

The place to work in pathology. We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose. Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital we aim to set the standard for the future of pathology.

As Team Manager you will have a key role in providing support and guidance to the specimen reception teams within Blood Sciences (BSL) to facilitate successful delivery of a first-class service to our patients. This post is full time, 37.5 hours per week. You may be required to work out of hours shifts if required (lates, evenings, weekends or occasional nights).

You will work closely with the operation management teams within Blood Sciences and will be located at the essential services laboratories (ESLs). You will be based at King’s College Hospital site in Denmark Hill. You will demonstrate a good knowledge of the patient sample pathways between the ESLs and the Synnovis Hub at Blackfriars. You will manage staff rotas and participate in training and competency assessments in all areas of the reception. As well as laboratory-based activities, you will act as day to day supervisor for a team of medical laboratory assistants (MLAs) to ensure the successful delivery of pathology services, in line with our corporate objectives.

This is an exciting opportunity for an individual who is looking to further develop managerial skills within the laboratory environment. The role is very fast paced and requires someone with excellent time management skills and a capacity to manage workload of team members as well as their own. Candidates must be flexible, have excellent communication & IT skills, and be able to adapt under pressure. A positive professional attitude and commitment to improving pre and post analytical processes are key.

Your development and learning: You will have a suite of learning opportunities available through The Synnovis Way Development programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding/support for advanced qualifications. Through our Innovation Accelerator Fund, you can apply for finance to get that new innovative scientific project off the ground, and participate with the wider scientific community through symposiums, conferences and other peer group meetings.

Duties and Responsibilities:

• Handle and manage samples, in line with SOPs and assessed competencies.
• Organise day-to-day tasks, identifying and prioritising urgent work to ensure that deadlines are met, and to the highest standards possible.
• Ensure rota is covered and implement plans to reassign work or cover gaps as required.
• Perform and supervise cleaning activities, prepare pre-analytical equipment, perform daily checks, environmental monitoring and waste management activities, and complete all required paperwork.
• Prepare specimens and perform manual, semi-automated and fully-automated processes within training parameters and where appropriate under supervision.
• Work with Training Lead and ensure appropriate competency training is delivered.
• Demonstrate professionalism, patience and empathy when explaining technical issues, in particular when communicating with people who do not share the same level of knowledge or understanding.
• Undertake preventative maintenance and troubleshooting on pre-analytical instruments and equipment.
• Safely handle, use and dispose of biological specimens including infectious material or hazardous chemicals according to laboratory and health and safety protocols.
• Understand hazards and risks of working in a laboratory and use adequate precautions and personal protective equipment at all times.
• Ensure all laboratory samples, consumables and equipment are appropriately stored and maintained in line with SOPs, health and safety guidelines and recording protocols.
• Use departmental resources efficiently and apply good stock management of reagents, consumables and stationery.
• Supervise MLAs by mentoring and ensuring performance is in line with laboratory standards.
• Report and record all incidents and adverse events under the direction of the senior members of staff.
• Participate in quality management activities including inspections, audits and maintaining ISO 15189 accreditation, as required.
• Answer the telephone, deal with calls politely and professionally, escalating requests when necessary to appropriate senior staff or departments.
• Adhere to the SOPs and work with the team to review working practice to maintain a high quality and safe service.
• Perform specimen reception duties including checking details, receiving and logging patient requests on to the LIMS.
• Process referral specimens, receive samples dispatched from other laboratories and prepare samples for dispatch to other laboratories or hospitals.
• Seek practical advice from more experienced colleagues, including alignment with requirements of accreditation bodies and local management processes.
• Use LIMS to accurately record sensitive patient information, requiring frequent, long periods of concentration, whilst always maintaining patient confidentiality and following Information Governance (IG) guidelines.
• Complete any assigned laboratory administrative tasks including but not limited to: stock monitoring and ordering, logging of operational performance data.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location. For our Permanent workforce we offer a competitive benefits package. All employees are entitled to:

• Contributory pension scheme
• Generous annual leave entitlement
• Ground breaking development opportunities

All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Please apply for this post on-line. If you have problems with using the online process, or need any assistance, please email [email protected] Your e-mail address is important to us. We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within three weeks of the closing date, please assume that you have not been short-listed on this occasion. Thank you for your interest in Synnovis.