Learning and Development Administrator in London

Job overview

Do you thrive in a busy environment where your organisational skills and attention to detail make a real difference? Are you passionate about helping others to learn, grow and succeed? If so, we’d love to hear from you.

As a Learning & Development Administrator, you'll be at the heart of our learning function, supporting the delivery of development programmes and ensuring colleagues across Synnovis have access to a high-quality learning experience. Working as part of a collaborative and supportive team, you'll coordinate learning activities, manage learning systems and build strong relationships with stakeholders across the business.

This is a fantastic opportunity for someone looking to build a career in Learning & Development. Whether you're bringing existing L&D administration experience or looking to take your first step into the profession, you'll gain exposure to a broad range of learning activities while helping to shape the development experience of thousands of colleagues across the UK & Ireland.

You'll benefit from a flexible hybrid working pattern, with a blend of home working, collaboration in our modern Blackfriars office and occasional travel across our network, enabling you to build meaningful connections while maintaining flexibility in how you work.

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As the primary point of contact for Learning & Development, you'll play a central role in supporting the delivery of learning and development activities across Synnovis. You'll coordinate training programmes and events, manage L&D enquiries, maintain learning records and documentation, and support the ongoing administration of our Learning Management System (LMS).

This is a varied and fast-paced role that offers exposure to many aspects of Learning & Development. Working closely with colleagues, managers and external providers, you'll help ensure learning activities are delivered efficiently and that colleagues have a positive learning experience from start to finish.

To be successful, you'll be highly organised, proactive and customer-focused, with the ability to manage multiple priorities, communicate effectively with a wide range of stakeholders and maintain excellent attention to detail.

Working for our organisation

As part of the Learning & Development team, you'll work with colleagues across Synnovis Services, Analytics & Group functions, as well as the wider SYNLAB network. You'll build relationships with a diverse range of stakeholders, helping to support learning and development activities that enable colleagues to grow, perform and deliver excellent services.

Your development and learning

You will have a suite of learning opportunities available through ACCE Skills Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.

You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund.

Detailed job description and main responsibilities

Key Responsibilities:

• Providing administrative support for the Learning & Development team.
• Act as first reference point of contact for all L&D enquiries.
• Ownership of departmental mailboxes ensuring emails are responded to in a timely manner and escalated where appropriate.
• Working independently on Microsoft Word, Excel, PowerPoint and digital platforms.
• Ensure that effective Learning and Development processes are developed, improved, and maintained.
• Maintain and develop the Learning Management System (LMS).
• Undertake the preparation and circulation of course materials and collateral for related training purposes.
• Providing administrative support for the Development programmes and workshops including organising and booking training venues, external suppliers, printing
• Manage the training calendars.
• Manage the compliance requirements and reporting for statutory/mandatory training.
• Assist in the coordination of the evaluation process and collate feedback reports from the LMS.
• Update and maintain Learning & Development intranet pages
• Ensure that all Development records are maintained.
• Get involved with ad-hoc projects.
• Develop and manage reports on the LMS
• Support with the transition of data from the old to new LMS
• To undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Demonstrate on going competency against training plans and participate positively in CPD (continuous professional development) activities
• Complete all statutory, mandatory and essential training within timeframes specified.
• To be an ambassador for Diversity and Inclusion

Safety

• To observe safety regulations and attend mandatory fire, manual handling and other courses as required
• Report all incidents and adverse events to managers and assist in the investigations of any incidents
• Participate in risk assessment monitoring
• To ensure that the equipment within area of work is maintained and operated as per SOP’s

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.
The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

The hub is an eight-storey building, and we are working across 10 floors including the ground and lower ground floors. Synnovis’ corporate function operates from the hub on the 8th floor, above the laboratories underneath. This is a total net internal area of almost 10,000m squared across the 10 floors.

Based in Blackfriars, it’s less than a 5 minute walk from Southwark Tube or Blackfriars station and nestled closely to a vast array of entertainment and fabulous places to dine, relax and meet people.