At a Glance
- Tasks: Support healthcare professionals with enquiries, ensuring top-notch patient care.
- Company: Join a dynamic team at Synnovis, dedicated to healthcare excellence.
- Benefits: Enjoy a competitive salary, generous leave, and a contributory pension scheme.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Good GCSEs and customer service experience preferred.
The predicted salary is between 26900 - 32000 £ per year.
Customer service in this role involves supporting healthcare professionals, hospitals and GP surgeries by providing up-to-date information that directly impacts patient care. The position offers a balanced mix of telephone and written communication, fostering a supportive and collaborative environment.
Main duties
- Serve as the first point of contact for a wide range of enquiries, delivering a responsive, professional, and solutions-focused service.
- Handle telephone and written enquiries from healthcare professionals, NHS Trust teams, GP surgeries and external customers, assessing priority and resolving queries or directing them to the appropriate service area.
- Collaborate with laboratories, operational teams and wider Synnovis departments to ensure accurate communication and follow-through of enquiries.
- Proactively maintain service performance by updating users regarding unprocessed tests, issuing pathology results, and logging all interactions within internal systems.
- Provide general administrative support, liaising with different service areas and departments and ensuring efficient department functionality.
- Participate in customer service calls to all users of Synnovis Pathology, ensuring smooth operation of the department.
- Respond to incoming queries in Customer support mailboxes and the website, tracking and closing all queries in the database.
Development and learning
The Synnovis Way Development programme is available to help you reach your potential, learn new skills and achieve your goals. You may also apply for finance to support innovation and service development through the Innovation Accelerator Fund.
Qualifications
- Educated to good GCSE level or equivalent.
- Customer Service NVQ level 2 or equivalent.
Experience
- Experience of word processing packages, databases and spreadsheets.
- Knowledge of medical terminology.
- Experience working in a laboratory or hospital environment.
Skills & Knowledge
- Excellent written and verbal communication skills.
- Proven computer keyboard skills.
- Good interpersonal and telephone skills.
- Ability to meet deadlines and prioritise workload.
- Excellent organisational skills.
- Accuracy and attention to detail.
- Ability to adapt to change within working situations.
- Knowledge of secretarial procedures.
- Ability to work under own initiative.
- Willingness to learn.
Equal Opportunity and Disability
Applications are welcomed from applicants with a disability. Reasonable adjustments and support will be offered throughout the application process. All applicants are welcome regardless of age, disability, gender, marital status, race, nationality, ethnicity, religion, or sexual orientation. Equality of opportunity is our policy.
Benefits
- Contributory pension scheme.
- Generous annual leave entitlement.
Safeguarding
All employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties.
Customer Service Advisor in London employer: Synnovis
Synnovis is an excellent employer, offering a dynamic work environment at the prestigious Guy's Hospital in London. With a strong focus on employee growth and development, team members benefit from ongoing training opportunities and a collaborative culture that values innovation in genetic diagnostics. The competitive salary, contributory pension scheme, and generous annual leave further enhance the appeal of joining this forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company! Research Synnovis and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the Synnovis family.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service, especially in healthcare settings, and showcase how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of written communication, it’s crucial to demonstrate your excellent writing abilities. Use clear, concise language and make sure there are no typos or grammatical errors in your application.
Highlight Relevant Experience:If you’ve worked in a laboratory or hospital environment before, be sure to mention it! We want to see how your past experiences can contribute to our team and help us provide top-notch service.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Synnovis
✨Know Your Stuff
Make sure you brush up on medical terminology and the basics of customer service. Understanding the healthcare environment will help you answer questions confidently and show that you're serious about the role.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to handling enquiries and prioritising tasks. You could even role-play with a friend to get comfortable with the format and flow of the conversation.
✨Showcase Your Skills
Be ready to discuss your experience with word processing, databases, and spreadsheets. Highlight specific examples where you've used these skills in a previous role, especially in a healthcare or customer service context.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, the Synnovis Way Development programme, or how they measure success in the customer service team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
