At a Glance
- Tasks: Support healthcare professionals with enquiries, ensuring top-notch patient care.
- Company: Join a leading healthcare service provider dedicated to making a difference.
- Benefits: Enjoy a competitive salary, generous leave, and a contributory pension scheme.
- Other info: Opportunities for personal growth and innovation funding available.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Good GCSEs and customer service experience preferred.
The predicted salary is between 26900 - 32000 £ per year.
Customer service in this role involves supporting healthcare professionals, hospitals and GP surgeries by providing up‑to‑date information that directly impacts patient care. The position offers a balanced mix of telephone and written communication, fostering a supportive and collaborative environment.
Main duties
- Serve as the first point of contact for a wide range of enquiries, delivering a responsive, professional, and solutions‑focused service.
- Handle telephone and written enquiries from healthcare professionals, NHS Trust teams, GP surgeries and external customers, assessing priority and resolving queries or directing them to the appropriate service area.
- Collaborate with laboratories, operational teams and wider Synnovis departments to ensure accurate communication and follow‑through of enquiries.
- Proactively maintain service performance by updating users regarding unprocessed tests, issuing pathology results, and logging all interactions within internal systems.
- Provide general administrative support, liaising with different service areas and departments and ensuring efficient department functionality.
- Participate in customer service calls to all users of Synnovis Pathology, ensuring smooth operation of the department.
- Respond to incoming queries in Customer support mailboxes and the website, tracking and closing all queries in the database.
Development and learning
The Synnovis Way Development programme is available to help you reach your potential, learn new skills and achieve your goals. You may also apply for finance to support innovation and service development through the Innovation Accelerator Fund.
Qualifications
- Educated to good GCSE level or equivalent.
- Customer Service NVQ level 2 or equivalent.
Experience
- Experience of word processing packages, databases and spreadsheets.
- Knowledge of medical terminology.
- Experience working in a laboratory or hospital environment.
Skills & Knowledge
- Excellent written and verbal communication skills.
- Proven computer keyboard skills.
- Good interpersonal and telephone skills.
- Ability to meet deadlines and prioritise workload.
- Excellent organisational skills.
- Accuracy and attention to detail.
- Ability to adapt to change within working situations.
- Knowledge of secretarial procedures.
- Ability to work under own initiative.
- Willingness to learn.
Equal Opportunity and Disability
Applications are welcomed from applicants with a disability. Reasonable adjustments and support will be offered throughout the application process. All applicants are welcome regardless of age, disability, gender, marital status, race, nationality, ethnicity, religion, or sexual orientation. Equality of opportunity is our policy.
Benefits
- Contributory pension scheme.
- Generous annual leave entitlement.
Safeguarding
All employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties.
Customer Service Advisor employer: Synnovis
At Synnovis, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. Our Customer Service Advisors play a crucial role in enhancing patient care by providing vital information to healthcare professionals, and they benefit from a comprehensive development programme, generous annual leave, and a contributory pension scheme. Located in a dynamic healthcare environment, our team enjoys the unique advantage of making a meaningful impact while working alongside dedicated colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you directly, which can boost your chances.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience with medical terminology or working in a healthcare setting, make sure to highlight that during your conversations. It’s all about making yourself stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in healthcare settings and any customer service skills that match what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of written communication, demonstrate your excellent writing skills in your application. Use clear, concise language and make sure to proofread for any typos or errors.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! In your application, mention any experiences where you successfully managed your time and prioritised workloads, especially in busy environments like hospitals or labs.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Synnovis
✨Know Your Stuff
Familiarise yourself with the basics of medical terminology and the services provided by Synnovis. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle difficult enquiries or prioritise tasks, as this will demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since the role involves a lot of communication, be prepared to showcase your written and verbal skills. You could even bring examples of previous correspondence or reports you've handled to illustrate your capabilities.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics or the training opportunities available. This shows that you're not just interested in the job, but also in how you can grow within the company.
