Team Manager in City of London

Employer: Synnovis

Employer type: Private Sector

Site: Synnovis Hub, Blackfriars Road, London

Salary: £34,186 to £37,388 per annum depending on experience

Closing date: 22/11/2026 23:59

We are looking for top talent to join the UK’s leading and fastest growing pathology company – a scientific organisation with a clinical purpose. Working in partnership with our service partners, Guy’s and St. Thomas’ Hospitals, King’s College Hospital and Princess Royal University Hospital, we aim to set the standard for the future of pathology.

As Team Manager, you will have a key role in providing support and guidance to the Central Specimen Reception (CSR) team for the successful delivery of day-to-day tasks. You will be working closely alongside other managers for CSR and will be based at the Synnovis Blackfriars Hub. There will also be an expectation to support the recruitment of staff, and candidates must have demonstrable managerial skills and experience in both staff and change management.

This is an exciting opportunity for an individual who is looking to further develop managerial skills. The role is very fast-paced and therefore requires someone who has excellent time management skills and the ability to manage other workloads as well as their own. Candidates must be flexible, have excellent communication & IT skills, and be able to adapt under pressure. A positive professional attitude and being committed to improving pre and post-analytical processes are key.

Candidates must demonstrate flexibility in their availability, as this role operates on a 24/7 basis. Shift patterns will include day, evening and night shifts, as well as weekend and public holiday working, in line with operational requirements.

The Central Specimen Reception (CSR) team are expected to regularly and effectively communicate with colleagues within the department and also various other Synnovis colleagues across Services, Analytics & Group.

You will be responsible for the day-to-day management of a team of pre-analytical assistants known as Medical Laboratory Assistants (MLA), within the CSR service. Duties will include supporting the administration and operational management of the CSR service, managing the CSR team to ensure that staff carry out their duties in accordance with established policies and procedures, delivering training to staff in all reception processes, and line managing staff including annual performance reviews.

You will have a suite of learning opportunities available through The ACCE competencies programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding/support for advanced qualifications.

Main Duties and Responsibilities:

• Handle and manage samples, in line with SOPs and assessed competencies.
• Organise day-to-day tasks, identifying and prioritising urgent work to ensure that deadlines are met, and to the highest standards possible.
• Ensure rota is covered and implement plans to reassign work or cover gaps as required.
• Perform and supervise cleaning activities, prepare pre-analytical equipment, perform daily checks, environmental monitoring and waste management activities, and complete all required paperwork.
• Prepare specimens and perform manual, semi-automated and fully automated processes within training parameters and where appropriate under supervision.
• Work with Training Lead and ensure appropriate competency training is delivered.
• Demonstrate professionalism, patience and empathy when explaining technical issues.
• Undertake preventative maintenance and troubleshooting on pre-analytical instruments and equipment.
• Safely handle, use and dispose of biological specimens including infectious material or hazardous chemicals according to laboratory and health and safety protocols.
• Understand hazards and risks of working in a laboratory and use adequate precautions and personal protective equipment at all times.
• Ensure all laboratory samples, consumables and equipment are appropriately stored and maintained in line with SOPs, health and safety guidelines and recording protocols.
• Use departmental resources efficiently and apply good stock management of reagents, consumables and stationery.
• Supervise MLAs by mentoring and ensuring performance is in line with laboratory standards.
• Report and record all incidents and adverse events under the direction of the senior members of staff.
• Participate in quality management activities including inspections, audits and maintaining ISO 15189 accreditation, as required.
• Answer the telephone, deal with calls politely and professionally, escalating requests when necessary to appropriate senior staff or departments.
• Adhere to the SOPs and work with the team to review working practice to maintain a high quality and safe service.
• Perform specimen reception duties including checking details, receiving and logging patient requests on to the LIMS.
• Process referral specimens, receive samples dispatched from other laboratories and prepare samples for despatch to other laboratories or hospitals.
• Seek practical advice from more experienced colleagues.
• Use LIMS to accurately record sensitive patient information, requiring frequent, long periods of concentration, whilst always maintaining patient confidentiality and following Information Governance (IG) guidelines.
• Complete any assigned laboratory administrative tasks including but not limited to: stock monitoring and ordering, logging of operational performance data.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location. For our Permanent workforce, we offer a competitive benefits package. All employees are entitled to a contributory pension scheme and generous annual leave entitlement.

All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

Thank you for your interest in SYNLAB.