At a Glance
- Tasks: Build strong relationships and manage client renewals for a leading financial services company.
- Company: Join a top UK financial services firm focused on customer success.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Exciting role with travel across major UK cities and excellent career growth potential.
- Why this job: Be the voice of the customer and drive success in a dynamic environment.
- Qualifications: Strong communication skills and experience in managing client relationships.
The predicted salary is between 50000 - 65000 £ per year.
I am supporting a leading UK financial services customer who is wanting a Customer Success Manager to join them within the next 2-4 weeks. If the below is aligned to you then please reach out right away.
- 25 clients, with a core focus on:
- 10-20 key strategic accounts
Highly hands-on role with responsibility for:
- Renewals and retention
- Managing challenges and difficult conversations
- Delivering commercial outcomes
- Regular on-site client engagement with travel across:
- London
- Manchester
- Birmingham
- Solihull
Key Responsibilities
- Build strong, trusted relationships at C-level / senior client stakeholders
- Lead client meetings, reviews, and renewal discussions
- Confidently manage complex situations and deliver difficult messages
- Work closely with:
- Product Management
- Engineering
- Technical delivery teams (non-technical role, but requires strong commercial awareness)
Customer Success Manager employer: Synnovate
Join a dynamic and innovative financial services company that prioritises employee growth and development, offering a collaborative work culture where your contributions are valued. With a focus on client success, you'll have the opportunity to engage with key strategic accounts across major UK cities, while enjoying competitive benefits and a supportive environment that fosters professional advancement.
We think you need these skills to ace Customer Success Manager
Client Relationship Management
Renewals and Retention
Commercial Acumen
Stakeholder Engagement
Conflict Resolution
Communication Skills
Presentation Skills
