At a Glance
- Tasks: Build strong relationships with key customers and drive operational excellence across Europe.
- Company: Join TD SYNNEX, a leader in tech solutions with a focus on customer success.
- Benefits: Enjoy hybrid working, private healthcare, and paid time off for important moments.
- Other info: Embrace a diverse and inclusive workplace with clear career progression opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving continuous improvement.
- Qualifications: Experience in account management or customer-facing roles; strong communication and problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
At TD SYNNEX, we’re searching for a customer‑focused Regional Account Manager to drive operational excellence and build strong strategic relationships with key customers across Europe. This role serves as the primary operational contact and trusted advisor for strategic customers, ensuring exceptional service and operational excellence.
What You’ll Be Doing
- Act as the primary operational contact and trusted advisor for strategic customers across the region.
- Build and maintain strong customer relationships, ensuring high levels of satisfaction, retention, and adoption of TD SYNNEX services.
- Serve as the escalation point for service‑related issues, driving timely resolution and effective stakeholder management.
- Monitor and manage operational performance against agreed Service Level Agreements (SLAs).
- Analyse service performance data and deliver regular SLA and operational reporting to customers.
- Lead monthly operational reviews and quarterly business review meetings with customers and internal stakeholders.
- Drive effective communication between customers and internal teams regarding service updates, process improvements, and system changes.
- Work closely with Operations, Supply Chain, Sales, Vendor Management, and other business functions to ensure seamless service delivery.
- Identify opportunities for continuous improvement and implement solutions that enhance customer experience and operational efficiency.
- Ensure operational processes are understood, followed, reviewed, and continuously improved.
- Support data integrity across internal systems and contribute to process optimisation initiatives.
- Proactively identify risks and challenges, driving corrective actions before they impact service delivery.
- Represent TD SYNNEX professionally in all customer interactions and internal engagements.
What You’ll Bring
- Experience in Account Management, Customer Success, Service Delivery Management, Supply Chain Operations, or a similar customer‑facing role.
- A positive, proactive, and customer‑centric approach with the confidence to challenge constructively when needed.
- Strong relationship management and stakeholder engagement skills.
- Excellent communication skills with the ability to influence at all levels of an organisation.
- Proven ability to manage complex customer issues and drive resolutions to completion.
- Strong analytical and problem‑solving capabilities.
- Experience managing or reporting against Service Level Agreements (SLAs).
- Ability to work independently while managing multiple priorities in a fast‑paced environment.
- Strong organisational and time‑management skills.
- Process‑driven mindset with a focus on continuous improvement and delivering results.
- Excellent attention to detail and data accuracy.
- Strong Microsoft Office skills, including Excel and Copilot.
- Experience working with CRM systems.
- SAP experience would be advantageous.
- Understanding of operational, logistics, supply‑chain, or service delivery processes would be highly beneficial.
Don’t meet every single requirement? Apply anyway.
What’s In It For You
- Hybrid working flexibility.
- Private healthcare, matched pension, enhanced parental & family leave.
- Paid time off for “Moments that matter.”
- Four Business Resource Groups supporting inclusion and belonging.
- Clear progression paths and benchmarked salaries.
- Commitment to sustainability and building a greener future.
- Support for personal well‑being through seminars, events, and a global Life Empowerment Assistance Program.
If you need adjustments during the recruitment process, just ask. We are an equal‑opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
Regional Account Manager in Bracknell employer: SYNNEX Corporation
At TD SYNNEX, we pride ourselves on being an exceptional employer that values customer focus and operational excellence. Our hybrid working flexibility, comprehensive benefits including private healthcare and enhanced parental leave, and commitment to employee growth through clear progression paths make us a standout choice for professionals seeking meaningful careers. Join us in a supportive work culture that champions inclusion and sustainability, while you build strong relationships with key customers across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Account Manager in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SYNNEX Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SYNNEX Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Account Manager in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SYNNEX Corporation:Your cover letter is your chance to shine! Tell us why you want to work at SYNNEX Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SYNNEX Corporation!
How to prepare for a job interview at SYNNEX Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
