Customer Success Manager - VMware in Bracknell

Strengthen every partnership. Build with intention. Drive customer success. The Customer Success Manager will play a key role in driving product adoption, strengthening customer relationships, and ensuring our solutions deliver meaningful value. You’ll perform as a trusted advisor to customers throughout product and service implementation — providing consulting, support, and guidance that drives high adoption levels.

Acting as the primary point of contact between customers and internal departments, you’ll proactively identify new sales, upsell, and cross‑sell opportunities and pass them to the sales team, ensuring overall customer satisfaction. Using data and insights gained from every customer interaction, you’ll create new opportunities, shape strategic actions, and contribute to long‑term success through strong partnership, collaboration, and customer-focused execution.

We’re not here to sell you a job. We’re here to invite you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about collaboration, building strong relationships, and delivering results with accountability and clear communication, this is your opportunity to make a real difference.

Why You’ll Love Working Here

• Hybrid working.
• Private healthcare, matched pension, enhanced parental & family leave.
• “Moments that matter” paid time off (yes, even for your pet’s birthday).
• Four Business Resource Groups supporting inclusion and belonging.
• Clear progression paths and benchmarked salaries.
• Sustainability - we’re building a greener future. We’ve reduced energy consumption in our UK offices by 19.2% year-on-year - it’s not just a goal, it’s a commitment.
• A culture that values every voice and celebrates diverse perspectives.

These values drive everything we do, they’re not just posters on the wall:

• Own it
• Grow and Win
• Dare to Go
• Do the Right Thing

We believe that when our values guide our actions, we build stronger teams, deeper relationships, and a future full of possibility. We’re proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just ask.

What You’ll Be Doing

• Create workplans for each account assigned in order to drive Customer Success initiatives.
• Engage constantly with customers to keep track of product adoption and consumption levels.
• Promptly attend customer escalations and act as a centre of contact to engage other departments as required.
• Log all activity related to the accounts and opportunities generated in the corresponding platforms.
• Execute product training according to customer needs.
• Analyse customer and account data to identify areas of improvement and set action plans.
• Provide valuable insight to the company based on the data and information obtained from customer interactions.

What You’ll Bring

• Demonstrates complex problem‑solving, critical‑thinking, and decision‑making skills.
• Communicates clearly and conveys necessary information effectively.
• Interacts confidently and professionally with higher levels of management.
• Communicates clearly and collaborates effectively with individuals at all levels.
• Negotiates skillfully and promotes/sells ideas persuasively.
• Possesses strong organisational and time‑management skills, driving tasks to completion.
• Collaborates effectively and builds solid, productive working relationships with others.

If you’re excited by the idea of building meaningful partnerships while contributing to a team that grows through trust and collaboration, apply now and let’s do great things together.

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!