Infrastructure Engineer in Basildon

A skilled IT Infrastructure Analyst is needed to support the development and delivery of IT services across Pathology First and SYNLAB UK&I. This role provides direct support to the IT Operations Manager, ensuring our laboratory services have the theoretical and practical IT knowledge required to maintain a quality, compliant, and secure operational environment. The successful candidate will be a key contributor to our team, supporting daily operations and assisting with critical project work.

Responsibilities

• Your primary responsibility will be to support and maintain our server and network environments, including hands-on, third-line support for Microsoft Operating Systems (Windows 11, Server 2019-2025).
• You will monitor and update jobs within the ITSM system, ensuring users are kept informed, and you will adhere to established Incident Management and Request Fulfilment processes.
• You will help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation.
• A significant part of the role involves collaboration, working with third-party suppliers to resolve issues, performing daily operational checks, and providing planned assistance for IT projects at remote sites as required.
• You will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information.
• This role offers the chance to continue your personal development through a blend of academic learning and practical experience.

Qualifications

• Educated to A-Level or HND level.
• Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting.
• Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management.
• Strong knowledge of Microsoft Server OS and Microsoft Desktop OS.
• Proven ability in Personal Time Management, Stakeholder Management, and Teamwork.
• Relevant IT qualifications such as MCP, CompTIA, or ITIL v4.
• Experience in the Healthcare sector.
• Knowledge of Cloud Computing.

About Us

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to provide a complete pathology offering. We operate in increasingly diverse environments which is reflected in our workforce, clients, customers, suppliers, communities and partners. We believe an inclusive workplace culture is the best way to source, attract and retain diverse and talented people, and create a sustainable, high-performing workforce.

We believe our staff is vital to the principle of making a positive difference to healthcare, therefore, we promote a culture of continuous personal development where scientists and staff have the support and resources to acquire new skills and build their careers through learning and development opportunities, coaching and clear career pathways.

We promote an open and collaborative culture where leaders act as role models and facilitate a two-way communication, engage with staff and stakeholders transparently and actively encourage feedback and suggestions.

Please note that we reserve the right to close any adverts once we have received a sufficient number of applications. If you decide to apply for this post but do not hear back from us within two weeks of your application, please assume that you have not been short-listed on this occasion.

SYNLAB UK & Ireland is a committed equal opportunities employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable UK employment law.