Sr. Client Success Engineer
Sr. Client Success Engineer

Sr. Client Success Engineer

Full-Time 36000 - 60000 ÂŁ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead the installation and configuration of Syniti software solutions for clients.
  • Company: Join Syniti, a global leader in enterprise data management, trusted by Fortune 2000 companies.
  • Benefits: Enjoy a supportive environment, growth opportunities, and recognition for your achievements.
  • Why this job: Be part of a collaborative team that values your ideas and fosters personal development.
  • Qualifications: 3+ years in IT services, strong SQL skills, and a degree in Computer Science or related field.
  • Other info: This role may require travel and occasional work outside standard hours.

The predicted salary is between 36000 - 60000 ÂŁ per year.

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Talent Acquisition Administrator at Syniti, part of Capgemini

ABOUT US

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step, enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators. Headquartered in Boston, Massachusetts, with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals and maintains a 100% client success rate across thousands of complex data projects and initiatives.

THE ROLE

The Senior Engineer is highly engaged in the successful installation, configuration, and technical leadership of Syniti software solutions. This role requires a deep understanding of Syniti\’s data migration and data quality tools, as well as the ability to perform complex technical tasks to support data projects. The Senior Engineer will work closely with project managers, business analysts, and client stakeholders to ensure that Syniti solutions are implemented effectively and efficiently.

WHAT YOU WILL DO

1. Installation and Configuration:

· Participate in the installation and configuration of Syniti software solutions, ensuring alignment with project requirements and technical specifications.

· Collaborate with IT teams to prepare the environment for Syniti solution deployment, including hardware and software prerequisites.

2. Technical Support:

· Provide technical support to the project team, ensuring best practices in data migration and data quality are followed.

· Develop and maintain technical documentation, including architecture diagrams, configuration guides, and troubleshooting procedures.

3. Project Management Support:

· Work closely with project managers to define project scope, timelines, and deliverables.

· Assist in the development of project plans and schedules, ensuring technical tasks are accurately represented.

4. Stakeholder Engagement:

· Engage with client stakeholders to understand their business requirements and translate them into technical solutions.

· Participate in technical workshops and presentations to demonstrate Syniti solution capabilities and project progress.

· Stay updated with the latest Syniti product releases and enhancements, incorporating new features into project solutions where applicable.

· Identify opportunities for process improvements and implement changes to enhance project delivery and client satisfaction.

WHAT IT TAKES

· 3+ Years of experience in IT Services Delivery, with strong emphasis on server configuration, support, and troubleshooting.

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Familiarity with data integration tools and techniques.

· Advanced experience with SQL Server, SAP HANA, and/or Postgres database management.

· Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

· Proven experience in leading technical teams and managing client relationships.

· Strong English communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.

· Extensive experience with Syniti software solutions, particularly in installation and configuration.

· Strong understanding of data migration methodologies and data quality principles.

· Certification in Syniti solutions or related technologies.

· This position may require travel to client sites for project implementation and support.

· The role may involve working outside of standard business hours to meet project deadlines or address critical issues.

WHAT WE OFFER

  • Trust that you are proficient at what you do. At Syniti, you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
  • Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly, you will have the chance to shape our journey and share in our success story.
  • Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
  • Curiosity and genuine interest in you. We all have our different stories, all equally fascinating, with each depicting a different journey, and we want to hear them all.
  • Recognition. We are the sum of individual achievements, and we always take the time to celebrate them.
  • An open organisation. Hierarchies are not our thing, and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen, and ideas are valued.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Industries

    Software Development

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Sr. Client Success Engineer employer: Syniti

At Syniti, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional growth, we offer ample opportunities for skill development and career advancement, all while working in the vibrant tech hub of Greater London. Our commitment to recognition and support ensures that every team member's contributions are valued, making Syniti an exceptional place to build a meaningful career in enterprise data management.
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Contact Detail:

Syniti Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Sr. Client Success Engineer

✨Tip Number 1

Familiarise yourself with Syniti's software solutions and their specific features. Understanding the nuances of their data migration and quality tools will not only help you in interviews but also demonstrate your genuine interest in the role.

✨Tip Number 2

Engage with current or former employees on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your discussions with the hiring team.

✨Tip Number 3

Prepare to discuss your experience with SQL Server, SAP HANA, or Postgres in detail. Be ready to share specific examples of how you've tackled complex technical issues in past roles, as this will showcase your problem-solving skills.

✨Tip Number 4

Stay updated on the latest trends in data management and migration methodologies. Being able to discuss recent developments or innovations in the field during your interview can set you apart from other candidates.

We think you need these skills to ace Sr. Client Success Engineer

Installation and Configuration of Software Solutions
Technical Support and Troubleshooting
Project Management Skills
Stakeholder Engagement
SQL Server Expertise
SAP HANA Knowledge
Postgres Database Management
Data Migration Methodologies
Data Quality Principles
Technical Documentation Development
Excellent Problem-Solving Skills
Strong Communication Skills
Experience with Syniti Software Solutions
Ability to Work Outside Standard Business Hours
Client Relationship Management

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Client Success Engineer position. Understand the key responsibilities and required skills, such as experience with SQL Server and data migration methodologies.

Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your technical skills, particularly in server configuration and troubleshooting, as well as any experience with Syniti software solutions.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for data management and your understanding of Syniti's Data First philosophy. Mention specific projects or experiences that demonstrate your ability to engage with stakeholders and lead technical teams.

Highlight Soft Skills: In addition to technical expertise, emphasise your communication skills and ability to convey complex concepts to non-technical stakeholders. This is crucial for the role, as you'll be working closely with project managers and client stakeholders.

How to prepare for a job interview at Syniti

✨Understand Syniti's Data First Philosophy

Before your interview, make sure you grasp the essence of Syniti's Data First philosophy. This will help you articulate how your skills and experiences align with their approach to enterprise data management.

✨Showcase Your Technical Expertise

Be prepared to discuss your experience with SQL Server, SAP HANA, and Postgres. Highlight specific projects where you've successfully implemented data migration or quality tools, as this will demonstrate your capability in handling complex technical tasks.

✨Engage with Stakeholder Scenarios

Expect questions about stakeholder engagement. Prepare examples of how you've translated business requirements into technical solutions, and be ready to discuss how you’ve communicated complex concepts to non-technical stakeholders.

✨Demonstrate Problem-Solving Skills

Prepare to discuss challenging technical issues you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and troubleshooting abilities.

Sr. Client Success Engineer
Syniti

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