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- Tasks: Lead global IT support transformation and ensure smooth service delivery.
- Company: Syngenta Group, a leader in agricultural technology with a mission for sustainability.
- Benefits: Generous pension, bonus scheme, private medical insurance, and flexible working options.
- Why this job: Make a real impact on global IT support while tackling climate change challenges.
- Qualifications: Bachelor's in IT or related field; leadership experience in large-scale support operations.
- Other info: Join a learning culture with extensive training opportunities in a dynamic international environment.
The predicted salary is between 60000 - 80000 £ per year.
Syngenta Group, a global leader in agricultural technology and innovation, employs 60,000 people across more than 100 countries to transform agriculture through tailor‑made solutions for farmers, society, and our planet. Our diverse portfolio encompasses seeds, crop protection, nutrition products, agronomic solutions, and digital services, all designed to help farmers produce healthy food, feed, fiber, and fuel while conserving natural resources and protecting the environment. Our mission is to address critical challenges such as climate change and food security through sustainable practices and cutting‑edge solutions, while safeguarding the planet's resources.
We are looking for an IT Support Program Leader to own the end-to-end execution, stability, and scale of the NextGen IT Support model — ensuring a smooth global transition, reliable service delivery, and sustained trust during transformation. This role is accountable for making the new support model work in practice.
- NextGen Support Model Delivery
- Lead execution of the global IT support transformation
- Ensure remote and on-site support models are implemented as designed
- Own transition planning, sequencing, and risk mitigation
- Operational Ownership & Vendor Delivery
- Primary operational interface with TCS for IT Support services
- Translate contractual commitments into day-to-day delivery
- Monitor performance, manage escalations, and drive continuous improvement
- Escalate strategically, not reactively
- Regional Engagement & Trust
- Act as the consistent point of contact for regional IT leads
- Absorb feedback, separate risk from resistance, and close loops
- Ensure regional realities inform execution without derailing the model
- Service Stability During Change
- Maintain service continuity while new capabilities roll out
- Protect SLAs, user experience, and operational confidence
- Ensure incidents, requests, and escalations are handled cleanly
Qualifications and required experience
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
- Solid experience in IT Service Management with exposure in a leadership role managing large-scale support operations
- Proven track record of successfully managing vendor transitions and relationships, particularly with major IT service providers
- Experience in implementing and managing global support models, preferably in organizations with 10,000+ users
- Strong background in ITIL framework with relevant certifications (ITIL v4 Foundation minimum)
- Demonstrated experience in digital transformation projects, including implementation of AI-driven solutions and digital experience management tools
- Track record of maintaining service stability during major organizational changes while meeting SLAs and KPIs
- Change management expertise and strong stakeholder management abilities
- Experience with remote support delivery models and working in a matrix organisation is desired
- Knowledge of AI and automation in IT support is desired
What we offer
- Extensive benefits package including a generous pension scheme, bonus scheme, private medical & life insurance
- Flexible working, dependent on role requirements
- Up to 31.5 days annual holiday
- We offer a position that contributes to valuable and impactful work in a stimulating and international environment
- Learning culture and a wide range of training options
IT Service Assurance Manager EAME in Manchester employer: Syngenta
Contact Detail:
Syngenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Assurance Manager EAME in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Syngenta Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the NextGen IT Support model. Show us that you understand the challenges and opportunities in IT service management, and how you can contribute to making it a success.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences in managing vendor relationships and leading support operations—make those stories shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace IT Service Assurance Manager EAME in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the IT Service Assurance Manager role. Highlight your leadership in IT service management and any relevant vendor relationships you've managed.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about transforming IT support models. Share specific examples of how you've maintained service stability during changes and your experience with digital transformation projects.
Showcase Your ITIL Knowledge: Since the ITIL framework is crucial for this role, be sure to mention your certifications and how you've applied ITIL principles in your previous roles. This will show us you understand the importance of structured service management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Syngenta
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL framework knowledge, especially if you have relevant certifications. Be ready to discuss how you've applied ITIL principles in past roles, particularly in managing large-scale support operations.
✨Showcase Your Change Management Skills
Prepare examples of how you've successfully navigated service stability during major organisational changes. Highlight your experience with vendor transitions and how you managed stakeholder expectations throughout the process.
✨Demonstrate Your Digital Transformation Experience
Be ready to talk about your involvement in digital transformation projects, especially those that included AI-driven solutions. Share specific instances where you implemented new technologies and how they improved service delivery.
✨Engage with Regional Realities
Understand the importance of regional engagement in your role. Prepare to discuss how you would absorb feedback from regional IT leads and ensure that their realities inform execution without derailing the overall model.