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- Tasks: Lead global IT support transformation and ensure smooth service delivery.
- Company: Syngenta Group, a leader in agricultural technology with a mission for sustainability.
- Benefits: Generous pension, bonus scheme, private medical insurance, and flexible working options.
- Why this job: Make a real impact on global agriculture while driving digital transformation.
- Qualifications: Bachelor's in IT or related field; experience in IT Service Management and leadership roles.
- Other info: Join a diverse team and enjoy extensive training opportunities in a dynamic environment.
The predicted salary is between 60000 - 80000 £ per year.
Syngenta Group, a global leader in agricultural technology and innovation, employs 60,000 people across more than 100 countries to transform agriculture through tailor‑made solutions for farmers, society, and our planet. Our diverse portfolio encompasses seeds, crop protection, nutrition products, agronomic solutions, and digital services, all designed to help farmers produce healthy food, feed, fiber, and fuel while conserving natural resources and protecting the environment. Our mission is to address critical challenges such as climate change and food security through sustainable practices and cutting‑edge solutions, while safeguarding the planet's resources.
We are looking for an IT Support Program Leader to own the end‑to‑end execution, stability, and scale of the NextGen IT Support model — ensuring a smooth global transition, reliable service delivery, and sustained trust during transformation. This role is accountable for making the new support model work in practice.
Responsibilities/accountabilities will also include:
- Lead execution of the global IT support transformation
- Ensure remote and on‑site support models are implemented as designed
- Own transition planning, sequencing, and risk mitigation
- Primary operational interface with TCS for IT Support services
- Monitor performance, manage escalations, and drive continuous improvement
- Escalate strategically, not reactively
- Act as the consistent point of contact for regional IT leads
- Absorb feedback, separate risk from resistance, and close loops
- Ensure regional realities inform execution without derailing the model
- Maintain service continuity while new capabilities roll out
- Protect SLAs, user experience, and operational confidence
- Ensure incidents, requests, and escalations are handled cleanly
Qualifications and required experience:
- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
- Solid experience in IT Service Management with exposure to a leadership role managing large‑scale support operations
- Proven track record of successfully managing vendor transitions and relationships, particularly with major IT service providers
- Experience in implementing and managing global support models, preferably in organizations with 10,000+ users
- Strong background in ITIL framework with relevant certifications (ITIL v4 Foundation minimum)
- Demonstrated experience in digital transformation projects, including implementation of AI‑driven solutions and digital experience management tools
- Track record of maintaining service stability during major organizational changes while meeting SLAs and KPIs
- Change management expertise and strong stakeholder management abilities
- Experience with remote support delivery models and working in a matrix organisation is desired
- Knowledge of AI and automation in IT support is desired
Additional Information:
What we offer: Extensive benefits package including a generous pension scheme, bonus scheme, private medical & life insurance. Flexible working, dependent on role requirements. Up to 31.5 days annual holiday. We offer a position which contributes to valuable and impactful work in a stimulating and international environment. Learning culture and wide range of training options.
IT Service Assurance Manager EAME in Manchester employer: Syngenta Group
Contact Detail:
Syngenta Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Assurance Manager EAME in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practicing common interview questions and tailoring your answers to reflect how your skills align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal and memorable.
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Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up in our system, so make sure you’re in the mix!
We think you need these skills to ace IT Service Assurance Manager EAME in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT Service Management experience and any leadership roles you've held, especially in large-scale support operations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Service Assurance Manager role. Share specific examples of how you've successfully managed vendor transitions or implemented global support models.
Showcase Your Certifications: Don’t forget to mention your ITIL certifications and any other relevant qualifications. This shows us you’re serious about your professional development and understand the frameworks we work with.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your enthusiasm for joining our team!
How to prepare for a job interview at Syngenta Group
✨Know Your ITIL Inside Out
Since the role requires a strong background in the ITIL framework, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles, especially in managing large-scale support operations.
✨Showcase Your Change Management Skills
This position involves maintaining service stability during major changes. Prepare examples of how you've successfully navigated change management in previous roles, focusing on your stakeholder management abilities and how you’ve handled resistance.
✨Demonstrate Vendor Management Experience
As the role involves managing vendor transitions, come prepared with specific examples of your experience in this area. Highlight any successful partnerships you've built with IT service providers and how you ensured smooth transitions.
✨Engage with Regional Realities
Understanding regional differences is key for this role. Research Syngenta Group's global presence and be ready to discuss how you would absorb feedback from regional IT leads while ensuring the overall model remains intact.