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- Tasks: Lead global IT support transformation and ensure smooth service delivery.
- Company: Syngenta Group, a leader in agricultural technology and innovation.
- Benefits: Extensive benefits package, including pension scheme and private medical.
- Other info: Opportunity to work with cutting-edge technology in a dynamic environment.
- Why this job: Make a real impact on global IT support while addressing climate change and food security.
- Qualifications: Experience in IT Service Management and managing large-scale support operations.
The predicted salary is between 60000 - 80000 £ per year.
Syngenta Group, a global leader in agricultural technology and innovation, employs 60,000 people across more than 100 countries to transform agriculture through tailor‑made solutions for farmers, society, and our planet. Our diverse portfolio encompasses seeds, crop protection, nutrition products, agronomic solutions, and digital services, all designed to help farmers produce healthy food, feed, fibre, and fuel while conserving natural resources and protecting the environment. Our mission is to address critical challenges such as climate change and food security through sustainable practices and cutting‑edge solutions, while safeguarding the planet's resources.
We are looking for an IT Support Program Leader to own the end‑to‑end execution, stability, and scale of the NextGen IT Support model — ensuring a smooth global transition, reliable service delivery, and sustained trust during transformation. This role is accountable for making the new support model work in practice.
Responsibilities/accountabilities will also include:
- Lead execution of the global IT support transformation
- Ensure remote and on‑site support models are implemented as designed
- Own transition planning, sequencing, and risk mitigation
- Primary operational interface with TCS for IT Support services
- Monitor performance, manage escalations, and drive continuous improvement
- Escalate strategically, not reactively
Regional Engagement
Master's degree preferred. Solid experience in IT Service Management with exposure to a leadership role managing large‑scale support operations. Proven track record of successfully managing vendor transitions and relationships, particularly with major IT service providers. Experience in implementing and managing global support models, preferably in organisations with 10,000+ users. Strong background in ITIL framework with relevant certifications (ITIL v4 Foundation minimum). Demonstrated experience in digital transformation projects, including implementation of AI‑driven solutions and digital experience management tools. Track record of maintaining service stability during major organisational changes while meeting SLAs and KPIs. Change management expertise and strong stakeholder management abilities. Experience with remote support delivery models and working in a matrix organisation is desired. Knowledge of AI and automation in IT support is desired.
Additional Information
What we offer: Extensive benefits package including a generous pension scheme, bonus scheme, private medical.
IT Service Assurance Manager EAME employer: Syngenta Group
Contact Detail:
Syngenta Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Assurance Manager EAME
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they tackle challenges like climate change and food security. This will help you align your answers with what they care about.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you led IT support transformations or managed vendor relationships. Numbers and outcomes speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Service Assurance Manager EAME
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Assurance Manager role. Highlight your experience in IT Service Management and any leadership roles you've held. We want to see how your skills align with our mission at Syngenta!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming agriculture through technology. Share specific examples of your past successes in managing large-scale support operations.
Showcase Relevant Certifications: If you’ve got ITIL certifications or experience with AI-driven solutions, make sure to mention them! We’re looking for candidates who can demonstrate their expertise and commitment to continuous improvement in IT support.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Syngenta Group
✨Know Your ITIL Inside Out
Since the role requires a strong background in the ITIL framework, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL principles in past roles, especially in managing large-scale support operations.
✨Showcase Your Leadership Skills
This position involves leading the execution of global IT support transformation. Think of specific examples where you've successfully managed teams or projects, particularly during transitions. Highlight your ability to drive continuous improvement and manage escalations effectively.
✨Understand Vendor Relationships
Given the importance of managing vendor transitions, come ready to discuss your experience with major IT service providers. Share insights on how you've built and maintained these relationships, and any challenges you've overcome in the process.
✨Prepare for Change Management Questions
Change management expertise is crucial for this role. Be ready to talk about your experiences with organisational changes, how you ensured service stability, and how you engaged stakeholders throughout the process. Use specific examples to illustrate your points.