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- Tasks: Provide 1st line IT support to customers via phone, email, or face-to-face.
- Company: Join IAA Holdings, a global leader in vehicle and asset transaction solutions.
- Benefits: Enjoy employee discounts, ongoing training, and a competitive salary with pension contributions.
- Why this job: Be part of a dynamic team that values innovation and offers professional growth opportunities.
- Qualifications: Experience in helpdesk support and knowledge of Microsoft systems required.
- Other info: Day shifts, Monday to Friday, with uniform and PPE provided.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about IT support and problem-solving? We have a position for an IT Operations Engineer to join the team based at our Head Office in Doncaster.
Overall Purpose of Role
To provide 1st line (helpdesk) technical support to internal and external customers, assisting them with hardware and software problems via phone, email, or face-to-face.
IT Operations
- Provide technical support by answering support queries face-to-face, via phone, or email.
- Maintain high standards of customer service for all support queries and adhere to service management principles.
- Take ownership of user problems and proactively address user issues.
- Collaborate with developers and infrastructure teams to resolve problems promptly.
- Assist clients in resolving hardware or software issues.
- Support users in using computer equipment by providing training and advice.
- Assign complex service issues to relevant IT support team members.
- Configure PCs, printers, PDAs.
- Create user accounts.
- Check backup logs.
- Document changes to user permissions.
Person Specification
- Experience in 1st line/helpdesk support.
- Troubleshooting skills for Microsoft Office.
- Excellent telephone manner and face-to-face communication skills.
Knowledge
- Microsoft-based operating systems, especially Windows desktop technologies.
- Basic understanding of PC hardware setup and configuration.
- Knowledge of Server and Active Directory.
Qualifications/Certificates/Education
- Relevant IT qualification.
Personal Qualities/Other
- Exceptional communication skills, with the ability to communicate effectively in any environment.
What We Offer
- Day shift, Monday to Friday, 8:30 am - 5 pm.
- Ongoing training and professional development.
- Uniform and PPE provided.
- Benefits including Employee Discounts, Telus Health, discounted parts and vehicles, employee discount on Vodafone, paid volunteering days, pension plan with 3.5% employer contribution, 28 days holiday including bank holidays, and a competitive salary.
This role is subject to satisfactory DBS, finance, right-to-work, and reference checks. We conduct random drug and alcohol screening to ensure safety.
Who Are We
IAA Holdings, LLC (IAA), a RB Global company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles. IAA is an equal opportunity employer committed to non-discrimination in accordance with applicable laws. This position is open to all qualified applicants legally entitled to work in the country where the job is located.
IT Operations Engineer employer: SYNETIQ
Contact Detail:
SYNETIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft-based operating systems and Active Directory. Having hands-on experience or even setting up a home lab can give you practical insights that will impress during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Microsoft Office. Being able to demonstrate your problem-solving process during an interview can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves a lot of customer interaction, being able to convey technical information clearly and effectively will be crucial.
✨Tip Number 4
Network with current or former employees of IAA Holdings, LLC. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support and troubleshooting skills, particularly with Microsoft Office. Use specific examples to demonstrate your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your exceptional communication skills. Mention how you can maintain high standards of customer service and take ownership of user problems.
Highlight Relevant Qualifications: Include any relevant IT qualifications or certifications in your application. This will show that you have the necessary knowledge and skills for the role, especially regarding Microsoft-based operating systems and PC hardware.
Prepare for Potential Questions: Think about common interview questions related to IT support and prepare your answers. Be ready to discuss your experience with troubleshooting, customer service, and collaboration with teams.
How to prepare for a job interview at SYNETIQ
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st line support and troubleshooting, especially with Microsoft Office and Windows desktop technologies. Highlight specific examples where you've successfully resolved technical issues.
✨Demonstrate Excellent Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly. Use examples from past experiences to show how you effectively communicated with users, both face-to-face and over the phone.
✨Emphasise Problem-Solving Abilities
Prepare to discuss how you take ownership of user problems and proactively address issues. Share instances where you collaborated with teams to resolve complex problems, showcasing your teamwork and initiative.
✨Familiarise Yourself with Company Culture
Research IAA Holdings and understand their values and mission. Be ready to explain why you want to work there and how your personal qualities align with their commitment to exceptional customer service and innovation.
