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- Tasks: Provide top-notch technical support and solve problems for our customers.
- Company: Join Synertec, a leading provider in public sector communication management.
- Benefits: Enjoy hybrid working, 25-30 days holiday, and a generous pension scheme.
- Why this job: Kickstart your career with comprehensive training and real impact in a growing company.
- Qualifications: Customer service experience is essential; coding skills are a plus but not required.
- Other info: Be part of a diverse team that values mental health and well-being.
The predicted salary is between 22700 - 30000 £ per year.
Do you have an interest in providing first class technical software support? Are you a problem-solver with excellent attention to detail? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.
Location: Wellington, Somerset
Salary: £27,172.92
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution), Health Cash Plan
How Synertec will set you up for success in Technical Support:
- Begin your career with confidence through our Comprehensive Induction and Training Program.
- From day one, we invest in your professional development, providing the tools and knowledge to excel in your role.
- Join us and thrive in a workplace that values your individuality and prioritises your well-being.
Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS 75th Anniversary.
This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company. Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment and career opportunities of a PLC-listed organisation. You’ll benefit from access to wider expertise, and clear opportunities to grow your career within a trusted, established group.
About your role in Technical Support:
As a member of our dynamic Technical Support team, you will spend your first 6-8 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.
The Essentials for You:
- 25 days holiday, rising to 30, plus Bank Holidays
- Generous Company Pension Scheme, featuring an impressive 8% employer contribution.
- Your commitment deserves recognition
- Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being.
- Health Cash Plan, where you can access optical, dental and other medical benefits
- Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time
Our Commitments
Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversities. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
Technical Services Consultant Public Sector Civic employer: Synertec
Contact Detail:
Synertec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Consultant Public Sector Civic
✨Tip Number 1
Network like a pro! Reach out to current employees at Synertec on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Services Consultant role.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you would handle specific customer issues and be ready to showcase your problem-solving skills during the chat.
✨Tip Number 3
Show off your passion for technology and customer service! During your interview, share examples of how you've gone above and beyond to help customers in previous roles. This will highlight your dedication to providing first-class support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Synertec team.
We think you need these skills to ace Technical Services Consultant Public Sector Civic
Some tips for your application 🫡
Show Your Passion for Tech Support: When writing your application, let us know why you're excited about providing top-notch technical support. Share any relevant experiences or skills that highlight your problem-solving abilities and attention to detail.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Technical Services Consultant role. Highlight your experience in customer service and any technical skills you have, even if they're not coding-related. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Synertec!
How to prepare for a job interview at Synertec
✨Know Your Tech
Familiarise yourself with the technical aspects of the role. Brush up on common software support issues and solutions, especially those relevant to public sector applications. This will show your problem-solving skills and attention to detail during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and maintained a positive relationship with clients. This is crucial for a role that involves direct interaction with customers.
✨Understand Synertec's Values
Research Synertec’s mission and values, such as Ambition, Excellence, Integrity, Openness, and Unity. Be ready to discuss how your personal values align with theirs, demonstrating that you’re not just a fit for the role but also for the company culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the training programme and career development opportunities within Synertec. This shows your enthusiasm for the role and your commitment to growing within the company, which they value highly.
