Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical software support and resolve customer issues daily.
- Company: Join Synertec, a leading provider of communication management services for the NHS and local government.
- Benefits: Enjoy hybrid working, 25-30 days holiday, a generous pension scheme, and health cash plan.
- Why this job: Be part of a dynamic team in a rapidly growing company that values your individuality and well-being.
- Qualifications: Customer service experience is essential; coding skills are a plus but not required.
- Other info: Synertec promotes diversity and mental health support, encouraging applications from all backgrounds.
The predicted salary is between 22700 - 30000 £ per year.
Do you have an interest in providing first class technical software support? Are you a problem-solver with excellent attention to detail? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.
Location: Bristol
Salary: £27,172.92
Core Benefits:
- Hybrid Working Policy
- 25 days holiday rising to 30 (plus Bank Holidays)
- Company Pension Scheme (8% employer contribution)
- Health Cash Plan
How Synertec will set you up for success in Technical Support:
Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.
Now let us tell you a little more about us:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS 75th Anniversary. This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company.
About your role in Technical Support:
As a member of our dynamic Technical Support team, you will spend your first 8-12 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.
The Essentials for You:
- 25 days holiday, rising to 30, plus Bank Holidays
- Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
- Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we’ve got you covered
- Health Cash Plan, where you can access optical, dental and other medical benefits
- Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time
Our Commitments:
Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversities. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
Technical Services Consultant in Bristol employer: Synertec
Contact Detail:
Synertec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Consultant in Bristol
✨Tip Number 1
Familiarise yourself with Synertec's products and services. Understanding the technical aspects of their software and how it benefits customers will give you an edge during interviews and discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples from your past experiences. Think of specific instances where you successfully resolved technical issues or improved customer satisfaction, as this aligns perfectly with the role.
✨Tip Number 3
Network with current or former employees of Synertec on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience in customer service. Since the role requires interaction with clients, being able to articulate how you've handled customer queries or complaints effectively will demonstrate your suitability for the position.
We think you need these skills to ace Technical Services Consultant in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise any problem-solving skills and attention to detail, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Technical Services Consultant position. Mention specific reasons why you want to work at Synertec and how your skills align with their values of Ambition, Excellence, Integrity, Openness, and Unity.
Highlight Relevant Skills: In your application, clearly outline any technical skills or software knowledge you possess. Even if coding experience is not mandatory, showcasing your ability to learn new technologies can set you apart.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Synertec
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to discuss specific examples of how you've tackled technical issues in the past. Highlight your analytical thinking and detail-oriented approach, as these are crucial for a Technical Services Consultant.
✨Familiarise Yourself with Synertec's Services
Research Synertec's offerings, especially their communication management solutions for the Public and Commercial Sectors. Understanding their products will help you demonstrate your genuine interest in the role and the company.
✨Emphasise Customer Service Experience
Since experience in a professional customer service environment is essential, prepare to share instances where you've provided exceptional support. Discuss how you handled challenging situations and maintained customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and training programmes. This shows your enthusiasm for the position and helps you gauge if Synertec is the right fit for you.
