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- Tasks: Provide top-notch technical support and solve problems for our customers.
- Company: Join Synertec, a leading provider in public sector communication management.
- Benefits: Enjoy hybrid working, 25-30 days holiday, and a generous pension scheme.
- Why this job: Kickstart your career with comprehensive training and real impact in the public sector.
- Qualifications: Customer service experience is essential; coding skills are a plus but not required.
- Other info: Be part of a diverse team that values mental health and well-being.
The predicted salary is between 22700 - 30000 £ per year.
Do you have an interest in providing first class technical software support? Are you a problem-solver with excellent attention to detail? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.
Location: Wellington, Somerset
Salary: £27,172.92
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution), Health Cash Plan
How Synertec will set you up for success in Technical Support:
- Begin your career with confidence through our Comprehensive Induction and Training Program.
- From day one, we invest in your professional development, providing the tools and knowledge to excel in your role.
- Join us and thrive in a workplace that values your individuality and prioritises your well-being.
Now let us tell you a little more about us:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK's leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS 75th Anniversary. This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company.
Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment and career opportunities of a PLC-listed organisation. You’ll benefit from access to wider expertise, and clear opportunities to grow your career within a trusted, established group.
About your role in Technical Support:
As a member of our dynamic Technical Support team, you will spend your first 6-8 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.
The Essentials for You:
- 25 days holiday, rising to 30, plus Bank Holidays
- Generous Company Pension Scheme, featuring an impressive 8% employer contribution.
- Your commitment deserves recognition
- Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being.
- Health Cash Plan, where you can access optical, dental and other medical benefits
- Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time
Our Commitments
Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversities. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
Technical Services Consultant Public Sector Civic in Somerset employer: Synertec
Contact Detail:
Synertec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Consultant Public Sector Civic in Somerset
✨Tip Number 1
Network like a pro! Reach out to current employees at Synertec on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Services Consultant role.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples from your past experiences where you tackled technical issues or provided excellent customer service. We want to see how you think on your feet!
✨Tip Number 3
Show your enthusiasm for the role and the company during your interview. Research Synertec’s projects and values, and be ready to discuss how you can contribute to their mission in the Public Sector. We love candidates who are genuinely excited about what we do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the Technical Support space.
We think you need these skills to ace Technical Services Consultant Public Sector Civic in Somerset
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Services Consultant role. Highlight your problem-solving skills and attention to detail, as these are key traits we're looking for!
Showcase Relevant Experience: If you've got experience in customer service or technical support, flaunt it! Share specific examples of how you've resolved issues or helped customers, as this will resonate with us.
Be Yourself: We value individuality, so let your personality shine through in your application. Don’t be afraid to show us what makes you unique and how you align with our values of Ambition, Excellence, Integrity, Openness, and Unity.
Apply Through Our Website: Ready to take the plunge? Head over to our website to submit your application. It’s the best way to ensure we see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Synertec
✨Know Your Tech
Familiarise yourself with the technical software and applications that Synertec uses. Brush up on any relevant tools or technologies mentioned in the job description, as this will show your genuine interest and readiness to dive into the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think of specific scenarios where you identified a problem, implemented a solution, and the positive outcome that followed. This will highlight your analytical skills and attention to detail.
✨Understand the Public Sector
Research the public sector's unique challenges and how Synertec addresses them. Being knowledgeable about their work with the NHS and local government will demonstrate your commitment to the role and your understanding of the impact of their services.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the training programme, team dynamics, or how success is measured in the Technical Support team. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
