Technical Services Consultant - Commercial in Newport

Do you have an interest in providing first class technical software support? Are you a problem-solver with excellent attention to detail? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.

Location: Cribbs Causeway, Bristol

Salary: £27,172.92

Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution), Health Cash Plan

How Synertec will set you up for success in Technical Support:

• Begin your career with confidence through our Comprehensive Induction and Training Program.
• From day one, we invest in your professional development, providing the tools and knowledge to excel in your role.
• Join us and thrive in a workplace that values your individuality and prioritises your well-being.

Now let us tell you a little more about us:

Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK's leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS 75th Anniversary. This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company.

Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment and career opportunities of a PLC-listed organisation. You'll benefit from access to wider expertise, and clear opportunities to grow your career within a trusted, established group.

About your role in Technical Support:

As a member of our dynamic Technical Support team, you will spend your first 6-8 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.

The Essentials for You:

• 25 days holiday, rising to 30, plus Bank Holidays
• Generous Company Pension Scheme, featuring an impressive 8% employer contribution.
• Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being.
• Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time

Our Commitments

Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversities. If you'd like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.

Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.