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For Companies At a Glance
- Tasks: Provide exceptional customer service and build lasting relationships with clients.
- Company: Join Synertec, a leading provider in patient and customer communication management.
- Benefits: Enjoy hybrid working, 25-30 days holiday, and a generous pension scheme.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Analytical mindset and experience with CRM systems are essential.
- Other info: Be part of a diverse team committed to mental health and well-being.
Customer Service Executive
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.
Location: Wellington, Somerset
Salary: £30,195.48
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)
How Synertec will set you up for success as a Customer Account Executive:
Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.
Now let us tell you a little more about us:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary. This is a fantastic opportunity for you to join the Customer Services Team in a rapidly growing company.
About your role as a Customer Account Executive:
You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment – you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively. Join our dynamic team as a Customer Account Executive and become part of our company’s pro-active customer management, to deliver an excellent and on-brand customer experience.
The Essentials for You:
25 days holiday, rising to 30, plus Bank Holidays
Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we\’ve got you covered
Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time
Our Commitments…
Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Mind’s Mental Health at Work Commitment.
Ok I’m in! Where do I sign?
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
*Please note that sponsorship is not available for this role
REF-(Apply online only)
Customer Service Executive employer: Synertec
Contact Detail:
Synertec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Synertec's mission and values. This will help you connect your skills and experiences to what they truly care about, making you stand out as a candidate.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle them. This will show that you're ready to tackle real-life challenges and can think on your feet.
✨Tip Number 3
Show off your tech-savviness! Since the role involves working with multiple CRM systems, be ready to discuss your experience with technology. If you’ve used any relevant tools, share specific examples of how you’ve leveraged them to improve customer interactions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what the Customer Service Executive role is all about. Read through the job description carefully and think about how your skills and experiences align with what we're looking for.
Show Your Personality: We love individuality! When you're writing your application, let your personality shine through. Share your passion for customer service and technology, and don’t be afraid to show us what makes you unique.
Tailor Your Application: Don’t just send a generic application. Tailor your CV and cover letter to highlight your relevant experience with CRM systems and your analytical mindset. We want to see how you can bring value to our team!
Apply Through Our Website: Ready to take the plunge? Make sure you apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Synertec
✨Know the Role Inside Out
Before your interview, make sure you fully understand the responsibilities of a Customer Service Executive. Familiarise yourself with the key tasks mentioned in the job description and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Analytical Mindset
Since the role requires an analytical approach, prepare examples from your past experiences where you've used this skill. Think about situations where you solved problems or improved processes. Being able to articulate these experiences will demonstrate your fit for the position.
✨Familiarise Yourself with CRM Systems
As the job involves working with multiple CRM systems, it’s a good idea to brush up on your knowledge of these tools. If you have experience with specific systems, be ready to discuss how you’ve used them effectively in previous roles. If not, do a bit of research to show your willingness to learn.
✨Emphasise Your People Skills
This role is all about building long-term relationships, so be prepared to talk about your interpersonal skills. Share examples of how you've successfully interacted with customers or collaborated with teams in the past. Highlighting your ability to connect with others will set you apart as a candidate.
