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For Companies At a Glance
- Tasks: Engage with customers, manage accounts, and utilise technology to enhance service delivery.
- Company: Join Synertec, a leading provider in patient and customer communication management.
- Benefits: Enjoy hybrid working, 25-30 days holiday, and a generous pension scheme.
- Why this job: Make a real impact in a growing company while developing your career.
- Qualifications: Customer-focused mindset, analytical skills, and experience with CRM systems.
- Other info: Be part of a diverse team committed to mental health and well-being.
The predicted salary is between 25000 - 35000 £ per year.
Customer Account Executive
Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.
Location: Wellington, Somerset
Salary: £30,195.48
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan (after completion of Probationary Period)
How Synertec will set you up for success as a Customer Account Executive:
Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.
Now let us tell you a little more about us:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UKs leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS 75th Anniversary. This is a fantastic opportunity for you to join the Customer Services Team in a rapidly growing company.
About your role as a Customer Account Executive:
You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively. Join our dynamic team as a Customer Account Executive and become part of our companys pro-active customer management, to deliver an excellent and on-brand customer experience.
The Essentials for You:
- 25 days holiday, rising to 30, plus Bank Holidays
- Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
- Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we\’ve got you covered
- Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
- Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time
Our Commitments
Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversitys. If youd like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.
Ok Im in! Where do I sign?
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
*Please note that sponsorship is not available for this role
REF-223864
Locations
Customer Account Executive in Wellington, Somerset employer: Synertec
Contact Detail:
Synertec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive in Wellington, Somerset
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Synertec. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technology. Think about your past experiences and how they relate to the role of a Customer Account Executive. We want to hear your stories!
✨Tip Number 3
Show off your analytical skills! Since the job requires an analytical mindset, be ready to discuss how you've used data or technology to solve problems in previous roles. This will demonstrate that you can bring value to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Account Executive in Wellington, Somerset
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've built relationships and provided excellent service in the past, as this is key for the Customer Account Executive role.
Be Analytical: Since we value an analytical mindset, don’t shy away from showcasing your problem-solving skills. Use examples from your previous roles where you’ve used data or technology to improve processes or customer satisfaction.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Mention your experience with CRM systems and any relevant technology skills that align with what we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Synertec
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a customer, especially in a fast-paced environment. This will show that you understand the importance of building long-term relationships.
✨Get Familiar with CRM Systems
Since the role involves working with multiple CRM systems, it’s a good idea to familiarise yourself with common platforms. If you’ve used any before, be ready to discuss how you navigated them and what you learned. This will demonstrate your analytical mindset and tech-savviness.
✨Research Synertec
Take some time to learn about Synertec and its impact on the Public and Commercial Sectors. Understanding their values and recent achievements, like their nomination for Somerset Large Business of the Year, will help you align your answers with what they care about.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
