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- Tasks: Provide top-notch technical support and solve problems for our customers.
- Company: Join Synertec, a leading provider in patient and customer communication management.
- Benefits: Enjoy hybrid working, 25-30 days holiday, and a generous pension scheme.
- Why this job: Kickstart your career with comprehensive training and make a real impact.
- Qualifications: Customer service experience is essential; coding skills are a plus but not required.
- Other info: Be part of a diverse team that values well-being and career growth.
The predicted salary is between 22700 - 30000 £ per year.
Do you have an interest in providing first class technical software support? Are you a problem-solver with excellent attention to detail? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.
Location: Cribbs Causeway, Bristol
Salary: £27,172.92
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution), Health Cash Plan
How Synertec will set you up for success in Technical Support:
- Begin your career with confidence through our Comprehensive Induction and Training Program.
- From day one, we invest in your professional development, providing the tools and knowledge to excel in your role.
- Join us and thrive in a workplace that values your individuality and prioritises your well-being.
Now let us tell you a little more about us:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS’ 75th Anniversary. This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company.
Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment and career opportunities of a PLC-listed organisation. You’ll benefit from access to wider expertise, and clear opportunities to grow your career within a trusted, established group.
About your role in Technical Support:
As a member of our dynamic Technical Support team, you will spend your first 6-8 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.
The Essentials for You:
- 25 days holiday, rising to 30, plus Bank Holidays
- Generous Company Pension Scheme, featuring an impressive 8% employer contribution.
- Your commitment deserves recognition
- Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being.
- Health Cash Plan, where you can access optical, dental and other medical benefits
- Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time
Our Commitments…
Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity’s. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Mind’s Mental Health at Work Commitment.
Ok I’m in! Where do I sign?
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
*Please note that sponsorship is not available for this role
Technical Services Consultant - Commercial in Bristol employer: Synertec
Contact Detail:
Synertec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Consultant - Commercial in Bristol
✨Tip Number 1
Get to know the company inside out! Research Synertec's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves technical support, think of common issues you might face and how you'd resolve them. This will prepare you for any scenario they throw at you during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show off your soft skills! Highlight your attention to detail and customer service experience in conversations. These traits are crucial for the Technical Services Consultant role, so make sure they shine through in your discussions.
We think you need these skills to ace Technical Services Consultant - Commercial in Bristol
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for technical support shine through! We want to see that you’re genuinely excited about helping customers and solving problems.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and any technical skills you have. We love seeing how your background aligns with what we do at Synertec!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into our hands directly. Plus, it shows you’re keen on joining our team at Synertec!
How to prepare for a job interview at Synertec
✨Know Your Tech
Brush up on the technical aspects of the software you'll be supporting. Familiarise yourself with common issues and solutions related to the applications used by Synertec. This will show your genuine interest and readiness to tackle challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues or provided excellent customer service. Highlight your attention to detail and how you approach problem-solving, as these are key traits for a Technical Services Consultant.
✨Understand the Company Culture
Research Synertec’s values and mission. Be ready to discuss how your personal values align with theirs, especially around ambition, excellence, integrity, openness, and unity. This will demonstrate that you're not just looking for any job, but that you want to be part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, the training programme, and the company’s future projects. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.