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- Tasks: Provide top-notch technical support and solve problems for our customers.
- Company: Join Synertec, a leading provider in public sector communication management.
- Benefits: Enjoy hybrid working, 25-30 days holiday, and a generous pension scheme.
- Why this job: Kickstart your career with comprehensive training and real impact in the public sector.
- Qualifications: Customer service experience is essential; coding skills are a plus but not required.
- Other info: Be part of a diverse team that values well-being and career growth.
The predicted salary is between 22700 - 30000 £ per year.
Do you have an interest in providing first class technical software support? Are you a problem-solver with excellent attention to detail? If yes, then read on to see how Synertec is adding real value into the Public and Commercial Sectors.
Location: Wellington, Somerset
Salary: £27,172.92
Core Benefits:
- Hybrid Working Policy
- 25 days holiday rising to 30 (plus Bank Holidays)
- Company Pension Scheme (8% employer contribution)
- Health Cash Plan
How Synertec will set you up for success in Technical Support:
Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being.
About Synertec:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses.
This is a fantastic opportunity to join the Technical Support Team in a rapidly growing company. Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment and career opportunities of a PLC-listed organisation. You’ll benefit from access to wider expertise, and clear opportunities to grow your career within a trusted, established group.
About Your Role in Technical Support:
As a member of our dynamic Technical Support team, you will spend your first 6-8 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.
The Essentials For You:
- 25 days holiday, rising to 30, plus Bank Holidays
- Generous Company Pension Scheme, featuring an 8% employer contribution
- Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being
- Health Cash Plan, where you can access optical, dental and other medical benefits
- Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time
Our Commitments:
Synertec are committed to engaging a diverse workforce and encourage applications from all social backgrounds, genders, and neurodiversities. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity. Please note that sponsorship is not available for this role.
Technical Services Consultant Public Sector Civic in Wellington employer: Synertec Ltd
Contact Detail:
Synertec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Consultant Public Sector Civic in Wellington
✨Tip Number 1
Get to know the company inside out! Research Synertec's values, recent projects, and their impact on the public sector. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about providing technical support, think of common issues you might face and how you'd resolve them. Being able to demonstrate your thought process can really impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips on the application process and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Synertec and ready to make a difference in the public sector.
We think you need these skills to ace Technical Services Consultant Public Sector Civic in Wellington
Some tips for your application 🫡
Show Your Passion for Tech Support: When writing your application, let us know why you're excited about providing top-notch technical support. Share any experiences you've had that showcase your problem-solving skills and attention to detail. We love seeing genuine enthusiasm!
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored to the role. Highlight relevant experience in customer service or technical support, and don’t forget to mention any specific skills that align with our needs. We want to see how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Synertec Ltd
✨Know Your Tech
Brush up on the technical aspects of the software you'll be supporting. Familiarise yourself with common issues and solutions related to technical support in the public sector. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process.
✨Understand Synertec's Values
Research Synertec’s mission and values, especially their commitment to innovation and customer service. Be ready to discuss how your personal values align with theirs, and how you can contribute to their goal of enhancing communication management in the public sector.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and training programs. This not only shows your interest in the position but also helps you gauge if the company culture is a good fit for you. For example, ask about the types of projects you might work on or how success is measured in the Technical Support team.
