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- Tasks: Join our dynamic team to support customers and resolve technical issues with innovative applications.
- Company: Synertec, a leading provider in patient and customer communication management.
- Benefits: Enjoy 25 days holiday, hybrid working, and a generous pension scheme.
- Why this job: Kickstart your career with comprehensive training and make a real impact in the public sector.
- Qualifications: Customer service experience is essential; coding skills are a plus but not required.
- Other info: We celebrate diversity and prioritise mental health and well-being in our workplace.
The predicted salary is between 27000 - 30000 £ per year.
Location: Wellington, Somerset
Salary: £27,172.92
Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution), Health Cash Plan.
How Synertec will set you up for success in Technical Support:
- Begin your career with confidence through our Comprehensive Induction and Training Program.
- From day one, we invest in your professional development, providing the tools and knowledge to excel in your role.
- Join us and thrive in a workplace that values your individuality and prioritises your well-being.
About Us:
Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK’s leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25th year in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS 75th Anniversary.
This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company.
About Your Role in Technical Support:
As a member of our dynamic Technical Support team, you will spend your first 8-12 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.
The Essentials For You:
- 25 days holiday, rising to 30, plus Bank Holidays.
- Generous Company Pension Scheme, featuring an impressive 8% employer contribution.
- Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being.
- Health Cash Plan, where you can access optical, dental and other medical benefits.
- Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time.
Our Commitments:
Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversities. If you’d like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.
Ready to make a real difference? Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values of Ambition, Excellence, Integrity, Openness and Unity.
Technical Services Consultant Public Sector in Wellington employer: Synertec Ltd
Contact Detail:
Synertec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Consultant Public Sector in Wellington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Synertec. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Synertec's values and recent projects. Show us you’re not just another candidate; demonstrate how your skills align with our mission to make a difference in public sector communication.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be tackling technical issues, think of examples from your past experiences where you’ve successfully resolved challenges. We love hearing about your thought process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Synertec.
We think you need these skills to ace Technical Services Consultant Public Sector in Wellington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Services Consultant role. Highlight any relevant customer service experience and problem-solving skills, as these are key for us at Synertec.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about joining our team and how you can contribute to our mission in the public sector. Be genuine and let your personality come through!
Showcase Your Technical Skills: Even if coding isn't mandatory, any technical skills or familiarity with IT systems can set you apart. Mention any relevant software or tools you've used, as we love to see candidates who are eager to learn and grow.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Synertec Ltd
✨Know Your Tech
Familiarise yourself with the cutting-edge applications that Synertec uses. Brush up on any relevant technical skills, even if coding isn't mandatory. Being able to discuss how you can troubleshoot or configure systems will show your enthusiasm and readiness for the role.
✨Customer Service Mindset
Since experience in a professional customer service environment is essential, think of examples from your past where you've successfully resolved issues or helped customers. Be ready to share these stories during the interview to demonstrate your problem-solving skills and attention to detail.
✨Emphasise Adaptability
Highlight your ability to multitask and adapt to changing situations. Since no two days are the same in this role, sharing experiences where you've successfully juggled multiple responsibilities or adapted to new challenges will resonate well with the interviewers.
✨Align with Company Values
Synertec values Ambition, Excellence, Integrity, Openness, and Unity. Prepare to discuss how your personal values align with these. Think of specific examples that showcase your commitment to these principles, as it will help you stand out as a candidate who fits well within their culture.
