At a Glance
- Tasks: Manage stock, assist with hardware deployment, and support user onboarding.
- Company: Join Synergy, a dynamic tech company in London.
- Benefits: Gain hands-on experience, mentorship, and a clear career progression path.
- Other info: Full-time role with opportunities to grow into a Field Engineer.
- Why this job: Kickstart your tech career while making a real impact in client services.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 41760 - 51040 £ per year.
- IT Services Associate Job Description (UK)
- Role Title
- IT Services Associate, London UK
- Role Purpose
The IT Services Associate is primarily based at Synergy’s Pall Mall clubhouse location, a multi-purpose client-facing environment that serves as the operational hub for logistics, field services coordination, meetings and events.
The role combines stock management, logistics, device deployment, user onboarding/offboarding, workplace stewardship and supervised field engineering activities, while providing a structured pathway towards a Field Services Engineer position.
- Core Responsibilities
- Maintain a clean, organised and client-ready workspace
- Courier hardware, equipment and spares to client sites across London
- Assist engineers with workstation, laptop and peripheral deployments
- Support 5G router installations and basic hardware troubleshooting under supervision
- Attend client sites to assist Synergy engineers and chaperone third-party suppliers
- Assist with scheduled user onboarding and offboarding activities
- Maintain accurate and timely records, asset tracking and operational documentation
- Study towards Comp TIA A+ certification and engage in regular mentoring sessions
- Performance Expectations (Role Alignment & Success Criteria)
- Demonstrates reliability, punctuality and professionalism
- Acts as an ambassador for the Synergy brand, projecting a positive image at all times
- Maintains accurate stock and delivery records
- Provides excellent customer service to users and clients
- Shows continuous improvement in technical knowledge and capability
- Demonstrates progress through the career pathway towards Field Services Engineering
- Working Pattern & Requirements
- Full-time position
- Primarily London-based with travel to client sites
- Professional presentation and strong communication skills required
- Eligibility to work in the UK
- Progression Indicators
Progression path
- Phase 1: Clubhouse Operations
- Phase 2: Logistics & Asset Management
- Phase 3: Field Services Assistant
- Phase 4: User Lifecycle Services
- Phase 5: User Enablement
- Phase 6: Junior Field Engineer
- Phase 7: Field Engineer https://fileshare. synergy. tech/dl/DGqqw VYvp Qm7
IT Services Associate in London employer: Synergy
Synergy is an exceptional employer, offering a dynamic work environment at our prestigious Pall Mall clubhouse in London. With a strong focus on employee development, we provide structured pathways for career progression, including mentorship and opportunities to gain industry-recognised certifications like CompTIA A+. Our collaborative culture fosters teamwork and innovation, ensuring that every team member feels valued and empowered to contribute to our success.
