Synergy is seeking a Service Desk Engineer (1st/2nd Line) to support a portfolio of high-profile clients across Mac and Windows environments. You will own tickets from triage to resolution, communicate clearly under pressure, and escalate when needed.
This role is primarily remote with occasional client site visits in the UK, offering a competitive salary and benefits. The team values quality and professional IT support in a fast-paced MSP setting.
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Remote MSP Service Desk Engineer (1st/2nd Line Mac/Windows) in London employer: synergy softwares ltd.
Synergy is an exceptional employer, offering a dynamic work environment at our Pall Mall clubhouse in London, where collaboration and innovation thrive. Employees benefit from structured career progression towards a Field Services Engineer role, alongside opportunities for professional development such as CompTIA A+ certification and mentoring. Our commitment to maintaining a positive workplace culture ensures that every team member feels valued and empowered to deliver outstanding service to our clients.
