Client Manager in Northampton

About Us

We are a forward-thinking e-commerce business, situated in the heart of the golden triangle, focusing on customer growth, innovation, and operational excellence. We serve a diverse B2B and B2C client base across multiple sectors.

Job Purpose

The Client Manager is the main point of contact for key clients, ensuring service delivery meets expectations and strengthening relationships. The role applies strategic thinking to identify growth opportunities and supports account operations, including invoice preparation and review.

Key Responsibilities

• Account Management
  • Build and maintain strong client relationships with a focus on retention and satisfaction through proactive communication and strategic planning.
  • Lead and collaborate with the Customer Support Specialist to provide best-in-class service to dedicated clients, being the primary point of contact for all account-related queries.
  • Work with the Head of Client Management to use analytical data to monitor logistics performance, identify trends, and recommend improvements.
  • Conduct regular account reviews and identify opportunities and solutions to grow the relationship and retain client services.
• Contract Oversight
  • Work with internal stakeholders to manage the full lifecycle of client contracts, including onboarding, renewals and amendments.
  • Ensure contractual obligations are met and service levels maintained.
  • Liaise with finance teams to ensure timely and accurate invoicing.
  • Produce accurate and timely invoices for customers.
• Performance & Reporting
  • Maintain meticulous attention to detail in all documentation and reporting of client performance.
  • Provide timely updates and reports to internal stakeholders and clients.
  • Address and resolve service delivery issues or disputes efficiently.
  • Develop and implement strategic initiatives to optimise value for clients.
  • Collaborate with internal teams to resolve client issues and provide feedback and insights for process improvements.
  • Support commercial planning by contributing to forecasting, retention strategies, and client success initiatives.

Skills & Qualifications

• Proven experience in account/client management, ideally within the e-commerce sector.
• Strong analytical skills to interpret data.
• Strong understanding of commercial contracts and service-level agreements.
• Exceptional communication, negotiation and interpersonal skills.
• High attention to detail and organisational skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Compensation

Salary between £30,000-£32,000 depending on experience.

Location

Northampton, England, United Kingdom

Seniority Level

Entry level

Employment Type

Full-time

Job Function & Industries

Sales and Business Development; Transportation, Logistics, Supply Chain and Storage