Head of Health & Safety and Facilities

About Synergy Retail Support

At Synergy Retail Support, we’re the power behind growing retail brands — delivering fast, reliable, and precise fulfilment services across the UK. Our fulfilment centre is more than a warehouse — it’s a high-performing operation built on safety, systems, and people. Our people are the heartbeat of all that we do, we strive to create an inclusive environment for all our colleagues, where everyone feels welcomed and supported.

As we scale with our automation project, we’re seeking an experienced and proactive Head of Health & Safety and Facilities to lead the charge in maintaining a world-class safety culture while ensuring our facility is always operating at peak performance.

Your Mission:

This role is critical to our success. You’ll be responsible for shaping and embedding a proactive safety culture, ensuring compliance, and overseeing the full spectrum of facilities management — from daily operations to long-term strategy. You’ll lead by example, influence at every level, and be a key part of our leadership team.

Leading a team that includes a Facilities Manager and Health & Safety and Facilities Co-ordinator, you will be the focal point in leading our health and safety culture, environmental and waste management initiatives, shaping a better future for our local community. You will be working alongside some of the best operators in the industry, you will not be working in isolation, but you will be an integral part of the team, driving efficiencies and success.

Key Responsibilities

• Health & Safety Leadership

• Champion and implement a robust health and safety strategy across all operations
• Ensure full compliance with HSE regulations, internal standards, and external audits
• Drive behaviour-based safety culture across all teams
• Lead investigations, risk assessments, incident reporting, and continuous improvement initiatives
• Provide training, guidance and coaching to both leadership and front-line teams
• Keep ahead of legal changes, compliant with insurance policies and proactively update internal policies and practices
• Manage departmental budgets, driving optimum performance within your team
• Supporting the business in achieving its objectives, through leadership and enthusiasm

• Oversee the full operation of our fulfilment centre’s facilities, including maintenance, compliance, and service delivery
• Develop and manage relationships with contractors, service providers, and vendors
• Implement systems and routines for preventive and reactive maintenance
• Optimise energy use, environmental impact, and building safety systems
• Manage budgets and capital expenditure planning
• Maintain a programme of regular budgetary improvement and supplier benchmarking, to ensure best value is maintained

• You will be a visible leader on the floor, setting the tone for professionalism, care, and safety
• Collaborate cross-functionally with HR, Operations, and the site teams to embed safety into every process
• Foster a culture of empowerment, accountability, and continuous improvement

What You’ll Bring

• Proven experience in a Senior Health & Safety or Facilities Management role within logistics or warehousing
• NEBOSH Diploma (or equivalent) and strong working knowledge of UK H&S legislation
• Experience managing multi-functional teams and large-scale facilities
• Ability to engage and influence at all levels — from the boardroom to the warehouse floor
• A proactive, solutions-focused mindset with a calm, confident leadership style
• Excellent organisational, communication, and reporting skills

Why Join Synergy Retail Support?

• Your Impact Matters – Your leadership directly shapes how we protect our people and optimise our space
• People-Focused Culture – We believe safety is a shared responsibility — and you’ll lead the charge
• Room to Grow – Help us set new standards as we expand into new markets and technologies
• Stability & Purpose – Join a business with strong values, long-term vision, and a clear mission

Location: Synergy Retail Support Fulfilment Centre, Northampton NN3 9UD

Job Type: Full-time | Senior Leadership Role

Salary: £45k - £55k (dependent on experience)

If you’re ready to lead with purpose, build an environment that protects and empowers, and leave a lasting mark on a fast-moving business — we want to hear from you. Apply now and help us deliver excellence through safety, every single day.