Head of IT in Norwich

An established UK organisation is seeking an experienced Head of IT to lead and evolve its technology function during a period of operational maturity and controlled change. Reporting directly to the Managing Director, this role has end-to-end responsibility for IT strategy, infrastructure, service delivery, security, and governance. The successful candidate will lead a multi-disciplinary internal IT function through senior specialists, while remaining technically engaged in architecture, resilience, and major incidents where required. This is a senior leadership role suited to someone who balances hands-on technical credibility with strong governance, people leadership, and commercial awareness. The Role You will be responsible for: * Setting and delivering the IT strategy and roadmap aligned to business priorities * Owning IT operations, infrastructure, and 24/7 service delivery * Ensuring system resilience, cyber security, disaster recovery, and business continuity * Leading IT governance, risk, compliance, and audit readiness * Providing leadership and direction to senior technical specialists across infrastructure, development, testing, automation, and data * Overseeing internal systems development, controlled change, and release management * Owning data governance and management reporting (including BI and operational reporting) * Managing the IT budget, forecasting, suppliers, and strategic partners * Building a culture of service excellence, accountability, and continuous improvement About You You will bring: * Proven experience as a Senior IT leader in a complex environment * Strong background in IT operations, infrastructure, and service delivery * Experience leading cyber security, resilience, and continuity programmes * Solid Microsoft enterprise experience (M365, Azure, identity, security), with broader infrastructure exposure * Experience leading and delivering through senior technical specialists * Good working knowledge of ITIL and security or governance frameworks (e.g. Cyber Essentials Plus, ISO 27001) * The confidence to operate hands-on in complex or high-impact situations when needed * The ability to translate technical risk into clear, commercial language What’s On Offer * A senior, influential role with direct access to executive leadership * A stable but evolving technology environment with scope to make a tangible impact * A balanced remit across operational excellence, improvement, and innovation For more information and a detailed job spec, please contact Ruben Davis at Synergy