At a Glance
- Tasks: Provide first and second-line technical support for major institutions.
- Company: Join a friendly IT team at an industry-leading technology specialist.
- Benefits: Enjoy growth potential and the chance to shape your role.
- Why this job: Be part of innovative projects and collaborate with skilled professionals.
- Qualifications: 2+ years of IT support experience and basic networking skills required.
- Other info: Proactive mindset and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Join this close-knit, friendly IT team for an industry leading specialist that designs & deploys large-scale technology projects across Europe as their IT Support Engineer. You'll provide first and second-line technical support for a mix of prominent institutions. You'll play a vital role in maintaining their platform, resolving issues promptly and contributing to the support of their bespoke IT solutions. This is a proactive role with room to grow. You’ll have the opportunity to help shape and lead the direction of the position while collaborating with the internal team of skilled designers, field engineers, and project managers. What You’ll Do: * Monitor and manage a bespoke network operations system. * Provide remote support for systems, ensuring SLAs are met. * Asses, resolve, and escalate tickets efficiently using their portal. * Work closely with field engineers, service coordinators, and project managers. * Configure systems, manage deployments, and assist in system documentation. * Identify opportunities to innovate and improve processes. Essential Skills: * 2+ years of IT support experience. * Basic networking skills (e.g. CCNA or equivalent experience). * Strong communication skills—both written and verbal. * Proficiency in troubleshooting and remote management tools. * A proactive mindset and problem-solving abilities. Why Work Here? * Growth Potential: This is a br…
IT Support Engineer employer: Synergy Resourcing Solutions Limited
Contact Detail:
Synergy Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with common troubleshooting tools and remote management software. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your networking knowledge, especially if you have a CCNA or equivalent experience. Be prepared to discuss specific scenarios where you've applied your networking skills in previous roles.
✨Tip Number 3
Highlight your experience in working collaboratively with teams, such as field engineers and project managers. Share examples of how you've contributed to team success in past positions.
✨Tip Number 4
Showcase your proactive mindset by discussing instances where you've identified opportunities for process improvements. This will demonstrate your ability to innovate and add value to our IT support team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially any roles where you've provided first and second-line support. Include specific examples of how you've resolved technical issues and contributed to team projects.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your proactive mindset and problem-solving abilities, and provide examples of how you've successfully managed technical challenges in the past.
Showcase Communication Skills: Since strong communication skills are essential for this position, ensure that your application reflects your ability to convey technical information clearly. Use concise language and avoid jargon where possible.
Highlight Growth Potential: Emphasize your desire for growth and innovation in your application. Discuss how you can contribute to improving processes and shaping the direction of the IT support role within the company.
How to prepare for a job interview at Synergy Resourcing Solutions Limited
✨Show Your Technical Skills
Be prepared to discuss your technical experience in detail. Highlight specific examples from your previous roles where you successfully resolved IT issues or managed network operations. This will demonstrate your capability and confidence in handling the responsibilities of the IT Support Engineer position.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining complex technical concepts in simple terms. During the interview, ensure that you articulate your thoughts clearly and listen actively to the interviewers' questions.
✨Demonstrate Proactivity
Share instances where you took the initiative to improve processes or innovate solutions in your past roles. This aligns with the proactive mindset they are looking for and shows that you can contribute positively to their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.