Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain IT equipment.
- Company: Join a well-established brand known for its collaborative IT team.
- Benefits: Enjoy remote work options and opportunities for career growth.
- Why this job: Perfect for problem-solvers who love tech and want to make an impact.
- Qualifications: Previous IT support experience and knowledge of Windows troubleshooting required.
- Other info: Occasional travel to local offices may be needed.
We’re working with a well-established and recognised brand to recruit an IT Support Technician to join their collaborative IT team, providing remote and hands-on technical support. This is a Norwich-based role with occasional travel to other local offices as required. This is a fantastic opportunity for someone with IT support experience who enjoys problem-solving, working with people, and who is looking to grow and develop their career in a supportive internal IT function.
The Role
As IT Support Technician, you’ll be the first point of contact for users across multiple offices, providing technical support, resolving IT issues, and helping to ensure the smooth running of systems and equipment.
Responsibilities
- Provide 1st and 2nd line IT support across hardware, software, and networks
- Troubleshoot and resolve technical issues in a Windows desktop environment
- Install, configure, and maintain IT equipment
- Perform routine maintenance, updates, and system administration tasks
- Support wider IT projects and assist with new equipment rollouts
- Maintain accurate records of support requests and resolutions
- Ensure compliance with IT policies and procedures
Desired experience
- Ideally some previous experience in an IT support or helpdesk role
- Knowledge of Windows desktop troubleshooting
- Understanding of networking (LAN) fundamentals
IT Support employer: Synergy Resourcing Solutions Limited
Contact Detail:
Synergy Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Being well-versed in ticketing systems, remote desktop applications, and troubleshooting utilities can give you an edge during the interview process.
✨Tip Number 2
Brush up on your Windows desktop troubleshooting skills. Since this role involves resolving issues in a Windows environment, demonstrating your knowledge of common problems and solutions will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Be ready to share specific examples of how you've successfully resolved technical issues in the past, as this will highlight your experience and ability to handle challenges effectively.
✨Tip Number 4
Network with current or former employees if possible. Engaging with people who have worked in similar roles can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in troubleshooting and resolving issues in a Windows desktop environment. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with 1st and 2nd line support, and how you enjoy working collaboratively within a team to resolve technical issues.
Showcase Technical Skills: Clearly outline your technical skills related to hardware, software, and networking. If you have experience with routine maintenance and system administration tasks, be sure to include that as well.
Highlight Soft Skills: Since this role involves working with people, emphasise your communication skills and ability to work under pressure. Mention any experience you have in maintaining accurate records of support requests and resolutions.
How to prepare for a job interview at Synergy Resourcing Solutions Limited
✨Showcase Your Problem-Solving Skills
As an IT Support Technician, you'll be solving technical issues daily. Prepare examples of past challenges you've faced and how you resolved them. This will demonstrate your ability to think critically and act effectively under pressure.
✨Familiarise Yourself with the Company’s IT Environment
Research the company’s IT infrastructure and any specific technologies they use. Being knowledgeable about their systems will show your genuine interest in the role and help you answer questions more confidently.
✨Prepare for Technical Questions
Expect to be asked about troubleshooting methods, Windows desktop environments, and networking fundamentals. Brush up on these topics and be ready to explain your thought process when diagnosing issues.
✨Demonstrate Your Communication Skills
As the first point of contact for users, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff. This will highlight your ability to work collaboratively within a team.
