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- Tasks: Support users and troubleshoot technical issues for a key business application.
- Company: Join a reputable organization with over 20 years of industry leadership.
- Benefits: Enjoy a hybrid work model after 6 months—3 days in-office, 2 days remote.
- Why this job: Shape a new role while making a real impact on the development team.
- Qualifications: Experience in application support, strong troubleshooting skills, and knowledge of SQL and JavaScript required.
- Other info: This is a unique opportunity to define your career path in a growing company.
We're looking for an Application Support Engineer to join the development team of a reputable organisation that have been leading in their industry for over 20 years. Play a crucial role in supporting their flagship business application. This will be onsite for 6 months but will eventually be a hybrid role (3 days in-office, 2 days remote). What You’ll Be Doing: * Providing support to the users and teams of the business applications. * Troubleshooting and diagnosing technical issues—no direct client interaction. * Working closely with development teams, presenting insights into potential issues. * Utilising SQL and JavaScript to investigate problems and support issue resolution. * Playing a key role in a brand-new position, designed to free up time for the developers. What We’re Looking For: * Experience in application or technical support (2nd line preferred). * Strong troubleshooting skills and a logical approach to problem-solving. * Knowledge of SQL and JavaScript for diagnosing and assisting with application issues. * Ability to work collaboratively with internal teams to improve system stability. * A proactive mindset—someone who takes ownership of issues and sees them through. It’s a chance to shape and define a new role in the company and develop your career. If you're looking for a hands-on application support role where you can make an impact, apply to find out more information on the role
Application Support Engineer employer: Synergy Resourcing Solutions Limited
Contact Detail:
Synergy Resourcing Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarize yourself with the specific business application you'll be supporting. Understanding its features and common issues can give you an edge during discussions with the development team.
✨Tip Number 2
Brush up on your SQL and JavaScript skills. Being able to demonstrate your technical knowledge in these areas will show that you're ready to tackle the troubleshooting tasks head-on.
✨Tip Number 3
Highlight any previous experience in a similar role, especially if it involved 2nd line support. This will help us see that you have the relevant background to succeed in this position.
✨Tip Number 4
Showcase your proactive mindset by preparing examples of how you've taken ownership of issues in the past. This will resonate well with our team's collaborative approach to problem-solving.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Application Support Engineer position. Understand the key responsibilities and required skills, especially focusing on troubleshooting, SQL, and JavaScript.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in application or technical support, particularly any 2nd line support roles. Provide specific examples of how you've successfully diagnosed and resolved technical issues.
Showcase Problem-Solving Skills: Demonstrate your strong troubleshooting skills by including examples of past challenges you faced and how you approached solving them. This will show your logical approach to problem-solving, which is crucial for this role.
Tailor Your Application: Customize your application materials to reflect the company's needs. Mention your proactive mindset and ability to work collaboratively with internal teams, as these are key attributes they are looking for.
How to prepare for a job interview at Synergy Resourcing Solutions Limited
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your logical approach to problem-solving, as this is crucial for the role.
✨Demonstrate SQL and JavaScript Knowledge
Since the job requires knowledge of SQL and JavaScript, be ready to talk about your experience with these technologies. You might even want to brush up on some common queries or scripts to showcase your skills.
✨Emphasize Collaboration
The role involves working closely with development teams, so share experiences where you successfully collaborated with others. Discuss how you contributed to improving system stability and user support.
✨Adopt a Proactive Mindset
Express your proactive approach to taking ownership of issues. Share instances where you went above and beyond to ensure problems were resolved efficiently, demonstrating your commitment to the role.
