We are seeking a Teamcenter Application Support & Incident Analyst to support the day-to-day operation, triage, investigation and resolution of incidents relating to the Teamcenter PLM environment. The role will work closely with engineering, IT, business users, and third-party support partners to ensure issues are assessed, prioritised, investigated and resolved efficiently, while maintaining strong user communication throughout the incident lifecycle.
The ideal candidate will have hands-on experience supporting Teamcenter in a production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential.
Key Responsibilities
· Triage and manage incidents, service requests, and application issues relating to Teamcenter and associated PLM systems
· Investigate root causes of system, integration, data, and user issues
· Coordinate resolution activities with internal technical teams, vendors and business stakeholders
· Prioritise incidents based on business impact and agreed service levels
· Monitor incident queues and ensure timely updates and resolution progress
· Support problem management activities and contribute to preventative improvements
· Analyse recurring issues and recommend corrective actions or process improvements
· Document investigations, fixes, and known error workarounds
· Support system testing, releases, patches, and change activities where required
· Maintain clear communication with stakeholders throughout the incident management process
· Assist with user support, training guidance, and knowledge-base documentation
Required Skills & Experience
· Experience supporting Siemens Teamcenter applications
· Strong incident management and troubleshooting skills
· Understanding of PLM processes and engineering data management concepts
· Experience investigating application, workflow,...
Contact Details:
Synergy Resourcing International Recruitment Team
