At a Glance
- Tasks: Assist customers via calls and emails, resolving queries and booking reservations.
- Company: Fun, down-to-earth company that values growth and development.
- Benefits: Competitive salary, 25 days holiday, lifestyle discounts, and spa breaks.
- Other info: Hybrid work model with great opportunities for internal progression.
- Why this job: Kickstart your career in a supportive team with exciting social events.
- Qualifications: Customer service experience and a friendly, confident personality.
The predicted salary is between 28000 - 29000 £ per year.
Looking for your first step into the office world? This Entry Level Customer Service Advisor role will give you just that! With full training and support, this is a great opportunity to begin your career. We are recruiting a Customer Service Advisor to join our client who is based in Stretton, Warrington. This company invests in its people, with a culture that champions growth, development, and internal progression. They're also as non-corporate as they come, so if you're looking to join a fun and down to earth business, you've come to the right place.
Why You'll Love It Here:
- Your career matters - this company promotes from within and they're focused on offering people opportunities to develop.
- A social, supportive team - think monthly social events (bucking broncos have been included!), bake offs, pizza days, and charity events.
- Great perks - spa breaks and lifestyle discounts.
The Important Details:
- Salary: £27,300
- Hours: Mon-Fri, 9AM - 5:30PM (1 hour lunch)
- Location: Warrington (own transport essential)
- Hybrid: 3 days in the office, 2 days WFH
- Perks: 25 days holiday + bank hols, birthday off, free parking, lifestyle discounts, annual hotel/spa break
Your Role:
- Answering inbound calls and emails.
- Booking reservations and sorting out any changes.
- Helping customers with queries and handling complaints (with the full support of a great team!)
What We're Looking For:
- Some experience within Customer Service (could be from retail/hospitality etc).
- A friendly, outgoing personality & confidence on the phone.
- Working knowledge of Microsoft Office.
- Minimum of 4/C in Maths & English at GCSE.
Sound like your kind of workplace? Apply for this Customer Service Advisor role now with your CV!
Customer Service Advisor in Warrington employer: Synergy Recruitment Ltd
Synergy Recruitment Ltd is an excellent employer for those looking to start their career in customer service, offering comprehensive training and a supportive team environment in Middlewich. With a clear pathway to permanent employment after 12 weeks, employees benefit from a competitive pay rate and the opportunity to develop their skills in a dynamic setting. Join us to be part of a company that values growth and teamwork, making your work experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warrington
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Synergy Recruitment Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Synergy Recruitment Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Synergy Recruitment Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Synergy Recruitment Ltd.
We think you need these skills to ace Customer Service Advisor in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Synergy Recruitment Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Synergy Recruitment Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
